IKEA FAMILY - FAQs

Q: Why are you changing from the ‘rent cheque’ and Monthly Discount program?
A: We’re changing so that we can be in line with the rest of the world. IKEA FAMILY has over 57 million members worldwide, in 23 countries. IKEA FAMILY also allows us to offer more benefits to members than the ‘rent cheque’ program did.

Q: Does this mean I won’t be getting rent cheques or “monthly discount vouchers” anymore?
A: Yes. The ‘rent cheque’ and Monthly Discount program has been phased out to make way for IKEA FAMILY. But don’t worry, you’ll still be receiving plenty of great offers and access to member discounts.

Q: Is IKEA FAMILY PERTH and IKEA FAMILY ADELAIDE the same as other IKEA FAMILY programs in Australia and around the world?
A: It’s the same in terms of offering members access to discounted prices, exclusive offers and invitations. However there is no membership swipe card for IKEA FAMILY in Perth and Adelaide. Instead, we will use emailed vouchers with a unique barcode.

Q: Why don’t I get an IKEA FAMILY card like other countries?
A: If we keep our systems simple and our costs low, we are able to pass the savings on to our customers. Not having a plastic swipe card helps us to do this.

Q: Why have I stopped receiving my Monthly Discount emails?
A: You’ve stopped receiving your Monthly Discount emails as the new IKEA FAMILY program has taken its place.

Q: What happens if I don’t want to be an IKEA FAMILY member anymore?
A: Simply click the UNSUBCRIBE link at the bottom of your last email. You’ll be removed immediately.

Q: How often will I get IKEA FAMILY offers?
A: You will receive an email on the first day of every month, which will include the offers for that month. At the end of the month, those offers will expire.

Q: How do I use my IKEA FAMILY voucher?
A: Simply print your voucher out and show it to the cashier when paying for your purchases. They’ll scan the barcode, so you’ll receive the special IKEA FAMILY price. Don’t worry if you don’t have a printer – you can show the barcode on your smart phone or tablet, and the cashier will manually enter the number.

Q: How many times can I use my IKEA FAMILY voucher each month?
A: Once. Each IKEA FAMILY voucher can be redeemed once in-store during the month.

Q: Can I buy more than one of each of the products on offer?
A: Yes, you can buy more than one product at a time, but remember the voucher can only be used once per month.

Q: Can I sign up to IKEA FAMILY in the store and receive the discounts on the same day?
A: Yes. If you have a smart phone or tablet you are able to sign up and receive IKEA FAMILY benefits on that day. Your first IKEA FAMILY voucher will be emailed to you around one hour after you have confirmed your membership.

Q: Can I use my IKEA FAMILY voucher with other in-store offers?
A: The IKEA FAMILY voucher can only be used for the monthly IKEA FAMILY offers. Other offers and promotions will run at the same time in the store but they are separate from the IKEA FAMILY program.

Q: What if I lose my IKEA FAMILY email / voucher?
A: Don’t worry if you misplace your voucher. You can have a replacement voucher sent to you by visiting the IKEA FAMILY page on our website www.IKEA.com.au

Or, you can use the links below on Facebook

WA: www.facebook.com/IKEA.Perth/app_163082597120625
SA: www.facebook.com/IKEA.Adelaide/app_163082597120625

Q: I’m not on Facebook - how do I sign up, or resend my voucher?
A: You don’t need to have a Facebook account to use the links above. They can be accessed by people who don’t have a Facebook account.

Q: I don’t have a printer, do I need to print my voucher?
A: Don’t worry if you don’t have a printer – you can show the barcode on your smart phone or tablet, and the cashier will manually enter the number.

Q: Do I get free coffee?
A: No, the IKEA FAMILY program in Adelaide and Perth does not offer free coffee to members because we believe in offering special prices on the home furnishing and accessory products that our customers enjoy the most.

Q: Do I get insurance while I take my products home?
A: No, insurance is not part of the IKEA FAMILY ADELAIDE and IKEA FAMILY PERTH program.

Q: What are the exclusive IKEA FAMILY events?
A: During the year you’ll be invited to in-store events such as home furnishing seminars, workshops and preview evenings.

Q: Why are your product offers different from the stores on the east coast?
A: The stores on the east coast operate as part of a separate IKEA franchise.

Q: Will there be an IKEA Live magazine for IKEA FAMILY members?
A: No. If we keep our systems simple and our costs low, we are able to pass the savings on to our customers. Not having a magazine helps us do this.

Q: Will you stock the IKEA FAMILY product range like the east coast stores?
A: No, here in Adelaide and Perth we have decided to concentrate on the core home furnishing range that we know our customers enjoy.