General conditions for all guarantees
What is guaranteed?
The extent of the guarantee given for each product is described alongside each product below.
What is the duration of the guarantee?
Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defected parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the guarantees
The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover atypical wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guarantees do not cover consequential or incidental damages. The guarantees are to the benefit of the original purchaser of the product. They are not transferable. For details see the guarantee conditions and description for every product.
To be able to rely on this guarantee you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA website.
General legal rights:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our guarantee are in addition to other rights and remedies under law in relation to the goods.
How to reach us if you need service:
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com.au Save your sales receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid.
To find out more, download the specific PDF for the guarantee below.