PaymentWithin 1 business day, a co-worker from the Online Shopping department will phone you on the number you have provided to confirm your order, discuss delivery costs and process payment. You may pay by either:
- Credit card (MasterCard or VISA, sorry we do not accept AMEX or Diners); or
- Gift card (number must be received before the order is processed).
DeliveryYour goods will be delivered as arranged with our Online Shopping department. The amount of postage or the delivery fee will depend entirely on what products you order and where the goods are being shipped to. As a rule, delivery of the items will occur between 10-14 working days of confirmation of the order.
Once again specific timeframes will be discussed with you over the phone. If your goods do not arrive by the end of the timeframe given, please contact us.
As a rule there will be a charge for packaging & handling. This will depend on the particulars and size of your order with a minimum charge of $15.
We charge standard rates for postage of parcels up to 20kg (and with a volume measurement of less than 1 cubic metre). An example of these costs can be found at the Australia Post website (the lodgement postcode is 6017). Sorry, we are unable to post glass items through Australia Post.
For items weighing more than 20kg a courier service will be used. We use two companies depending on whether the delivery is metropolitan, regional or interstate, and we will provide a customised quote for you over the phone.
As a guide a delivery fee of at least $48 (metro) or $88 (regional) will apply.This will vary based upon the weight, height and length of your purchases and distance travelled by the courier.
Please note for non-mainland destinations (eg Christmas Island or Tasmania) we can arrange transport to a freight company you nominate. You will need to make your own arrangements with the freight company for delivery of your goods.
All of the costs associated with shipping will be discussed with you thoroughly over the phone. If for some reason you weren't happy with the quote/s you are more than welcome to cancel the order or arrange your own courier (this is very common), without any hard feelings!
If you have an account with a courier company and would like to use them, we can deliver to your company's depot.
Cancelling ordersIf you have placed an online order that you wish to cancel, please contact us.
You will receive a full refund (including delivery fees) if the goods have not been despatched from our premises.
ReturnsYou are welcome to change your mind and return any goods providing it is in accordance with our Return Policy.
Please note however, if you change your mind, the cost of returning goods is not covered by us.