Returns & exchanges policy
No-nonsense returns policy 365 days to change your mind
For a full refund, you can return your products within 365 days, even if you have assembled them, as long as they are in an unused and re-saleable condition. Please return them with proof of purchase and, if possible, the packaging. View the returns policy terms and conditions
Where to return
Return to any IKEA store for free 7 days a week, find your nearest store here.
Return to a Collection Point (selected areas)
Return to one of our collection points. Contact Us
Organise a pick-up from your home or business (selected areas)
Get a pick up from your home or business to our nearest IKEA store. Available in Perth and Adelaide Metro areas and some regional areas. Contact us
Mattress exchange policy
365 days to return
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Upgrade to a new mattress and just pay the difference
If you purchase a mattress at a lower cost will we give you a gift card with the difference.
Bring it in-store or organise a pick-up
See our ‘Where can I return?’ section above on ways to get your mattress or mattress pad back to us. A delivery fee is payable both for collection and return of your mattress if you would like it collected from your home or business.
Cancelling your online order
Pick-up from a Collection Point
Online Delivery to your home or business
Orders may be cancelled anytime prior to dispatch from the local store. Contact us
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.
Online orders can be cancelled any time up to 4pm the day before your delivery for a full refund. Contact us