IKEA

Product Recalls


IKEA recalls CHOKLAD MÖRK 60% and CHOKLAD MÖRK 70% due to presence of milk and hazelnuts being insufficiently declared
CHOKLAD MÖRK 60%, 100g dark chocolate. Article No. 002.939.27
CHOKLAD MÖRK 70%, 100g dark chocolate. Article No. 203.080.94
All best before dates.

Defect: Insufficient declaration of milk and hazelnut as ingredients on the product packaging.

What to do: Customers allergic to milk or hazelnuts or anyone who is concerned should return the affected products to the nearest IKEA store for a full refund.
Contact Details
Contact IKEA Customer Service:
IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

See www.recalls.gov.au for Australian Product Recall information.

IKEA apologises for any inconvenience this may cause.

IKEA recalls CHOKLAD MÖRK 60% and CHOKLAD MÖRK 70%
IKEA recalls PATRULL safety gates  for risk of children falling down stairs
IKEA recalls PATRULL safety gates for risk of children falling down stairs
IKEA urges customers who have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.

IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.

“At IKEA, we have a zero tolerance regarding child safety. We want to offer safe and healthy products and we think that children are the most important people in the world. Whenever we get indications of a possible safety issue with any of our products, we act. We cannot accept that there is a risk of injury while playing and as an immediate and precautionary action we recall all PATRULL safety gates” says Maria Thörn, Acting Business Area Manager at Children´s IKEA.

IKEA is not willing to risk children´s safety and therefore urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.

PATRULL KLÄMMA sold at IKEA since Aug 1995; PATRULL FAST since April 2012 and PATRULL safety gate since 2014.

Defect
The locking mechanism is not reliable and the gates could open unexpectedly.

Hazard
If the safety gates open unexpectedly, there is a risk of children injuring themselves by falling down stairs.

What to do
Customers should immediately stop use of the PATRULL safety gate and return it to any IKEA store for a full refund. Proof of purchase (receipt) is not required.
Contact Details
Contact IKEA Customer Service:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

See www.recalls.gov.au for Australian Product Recall information.

IKEA apologises for any inconvenience this may cause.

IKEA Recalls LATTJO Bat Cape
IKEA recalls LATTJO Bat cape due to risk of strangulation or injuries to the neck
IKEA urges customers who have a LATTJO Bat cape to immediately stop children from playing with it and to bring it back to any IKEA store for a full refund.

Sold in all IKEA markets, except Russia and Indonesia, since November 2015.

Defect:
IKEA is recalling LATTJO Bat cape after reports three children have received marks and scratches on the neck while using LATTJO Bat capes. The cape got stuck and the fastening didn’t detach easily enough from the neck of the children.

Hazard:
Risk of strangulation or injuries to the neck.

What to do:
IKEA is not willing to risk children’s safety and therefore urges all customers that have a LATTJO Bat cape to immediately stop children from playing with it and bring it back to any IKEA store for a full refund. Proof of purchase (receipt) is not required.

Contact Details:
Contact IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm.
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm

See www.recalls.gov.au for Australian Product Recall information.

IKEA apologises for any inconvenience this may cause.

IKEA recalls GOTHEM floor and table lamps
IKEA recalls GOTHEM floor and table lamps due to risk of electric shock
Sold at IKEA since October 2015.

GOTHEM floor lamp Article no. 303.030.48
GOTHEM table lamps Article no. 203.030.39 / 903.030.36

Defect
Damaged cables in some lamps have been found which can lead to the metal body of the lamp becoming electrically live.

Hazard
Risk of electric shock.

What to do
Even if the lamp is working, IKEA urges all customers that have a GOTHEM lamp to immediately stop using it and to return it to an IKEA store for a full refund. Proof of purchase (receipt) is not required.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

See www.recalls.gov.au for Australian Product Recall information.

IKEA apologises for any inconvenience this may cause.

IKEA recalls LOCK and HYBY ceiling lamps
IKEA recalls LOCK and HYBY ceiling lamps due to risk of glass shade falling
IKEA urges customers who have a LOCK or HYBY ceiling lamp to immediately contact IKEA for a replacement or full refund of the product.

Defect
IKEA has received customer reports of LOCK and HYBY ceiling lamp glass shades falling.

Hazard
There are potential safety risks if LOCK and HYBY ceiling lamp shade falls.

The LOCK and HYBY ceiling lamps have been sold in all IKEA markets, LOCK since 2002 and HYBY since 2012.

LOCK ceiling lamp. Article No. 00065204.
HYBY ceiling lamp. Article No. 10216373.

What to do
Customers should immediately return uninstalled LOCK or HYBY ceiling lights to their local IKEA store for a full refund. If LOCK or HYBY ceiling lights are already installed, customers should immediately contact IKEA customer service (details below) or complete the registration form below for further information on how to obtain a refund for the product and to make arrangements for an electrician to attend and remove the product.

Customers should not remove the product themselves.

Proof of purchase (receipt) is not required for a full refund.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

See www.recalls.gov.au for Australian Product Recall information.

IKEA apologises for any inconvenience this may cause.


RECALL REGISTRATION FORM

Please complete this form and we will contact you to arrange for an electrician to remove the product.
IKEA recalls LATTJO drum sticks and LATTJO tongue drum due to choking hazard
IKEA recalls LATTJO drum sticks and LATTJO tongue drum due to choking hazard

Sold at IKEA since 1st November 2015.

LATTJO drum sticks 3 pair. Article No. 70310264.
LATTJO tongue drum. Article No. 40310265.

Defect
The rubber ball at the end of the drum sticks can be unscrewed.

Hazard
If the rubber ball is removed by children it could pose a choking hazard.

What to do
Customers who wish to return their LATTJO drum sticks and LATTJO tongue drum can return them to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

IKEA apologises for any inconvenience this may cause.

Product safety recall
IKEA recalls PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and PASTAÄLGAR, elk-shaped pasta due to non-declared soy content

Sold in the IKEA Swedish Food Market.

Defect
Product may contain soy which is not declared on the product label.

Hazard
Soy is an allergen and people with allergies to soy may experience an allergic reaction.

What to do
Customers who are allergic to soy or have other concerns should immediately stop use of PASTAÄLGAR FULLKORN and PASTAÄLGAR and return the product with all date stamps to the nearest IKEA store for a full refund of the purchase price.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

IKEA apologises for any inconvenience this may cause.

Product safety recall
IKEA recalls GUNGGUNG children’s swing for risk of serious injury
IKEA urges customers who have a GUNGGUNG children’s swing to immediately remove the swing from children and bring it back to any IKEA store where they will receive a full refund.

IKEA has received reports of incidents showing that the suspension fittings do not live up to our quality requirements posing a risk of serious injury.

GUNGGUNG children’s swing has been sold on all IKEA markets since 1st April 2014 at the earliest.

Proof of purchase (receipt) is not required for a full refund.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

IKEA apologises for any inconvenience this may cause.

Product safety recall
IKEA recalls children’s bed canopies because of strangulation risk

Canopy recall

IKEA kindly asks customers who have purchased a bed canopy, intended to be draped around children’s cots/beds, to stop using it with infants and small children and bring it back to any IKEA store for a full refund. The affected bed canopies are: LEGENDARISK, MINNEN bed canopy set, BARNSLIG BOLL, MINNEN Brodyr, HIMMEL, FABLER, TISSLA and KLÄMMIG.

IKEA has identified a potential strangulation hazard associated with these products. No permanent injury has been reported, but IKEA has received reports of the net being pulled into cots/beds and then becoming entangled around infants’ necks.

The bed canopies have been sold on all IKEA markets, since 1996.
Contact Details
Visit Exchange & Returns Department at your local store or call IKEA Customer Services:

IKEA Adelaide: (08) 8154 4532 during store open hours Mon-Fri 10am-9pm, Sat-Sun 9am-5pm or via email at info@adl.IKEA.com.au
IKEA Perth: (08) 9201 4532 during store open hours Mon-Fri 9am-9pm, Sat 8am-5pm, Sun 11am-5pm or via email at info@per.IKEA.com.au

IKEA apologises for any inconvenience this may cause.