Hej! Welcome to IKEA Switzerland
– we’re glad you found your way to us

To help you find exactly what you are searching for, we summed up the main points for your shopping experience at IKEA in English.
Telephone
0848 801 100 (max. CHF 0.08/minute 
– fixed line) 



Monday – Friday: 8.30 a.m. – 7.30 p.m. 

Saturday: 8.30 a.m. – 6.00 p.m.
E-Mail

Send your inquiry electronically via our Contact form.
Choose your nearest store

  Become a member
IKEA FAMILY

Be part of the IKEA FAMILY
 and enjoy a variety of great benefits. Learn more about the specific IKEA range, the IKEA app and available workshops and events. Don’t miss any news; sign up for the IKEA FAMILY
 Newsletter. In addition, take part in the lottery and win a wonderful vacation in Sweden. As soon as you have filled out this form, we will send you your personal IKEA FAMILY
 membership card, which should be registered at the end of your shopping journey – either in the store or online.
How to shop in your IKEA Store
Shopping at IKEA is inspirational and fun but can be confusing, we know!
Therefore we would like to help you find your way by explaining the following main steps:
Parking: all IKEA stores have parking areas, including Disabled and Parent & Baby parking bays. 



SMALAND: if you are shopping with children, then it’s good to know that each store supplies high chairs, organic baby food, baby food warming stations, and healthy meals for children in the restaurant, play areas and nursing areas. All our stores have a staffed play facility – SMALAND – were you can leave your child to play while you go shopping.

Furniture exhibition: get inspired and touch and feel our range. See how different pieces fit together and how to combine different colours. Isn’t it fun to try our products and think about how these would fit within your own four walls? Let us know if you have any questions – we’re here to help you get organised! Tip: make a note of what you like and have decided to buy. Every item is tagged with information about where to find it later in the self-picking area. It shows the number of the aisle and the row. 


IKEA Restaurant: shopping makes you hungry. Why not enjoy a great breakfast, typical Swedish köttbullar or salmon, or even crispy Swiss perch fillets in our restaurant! We would like to satisfy your hunger whenever you are shopping with us. Please have a look at our actual offers!


IKEA FAMILY corner: our IKEA Family corner always has special offers for our IKEA FAMILY members. But not only that, throughout the year we also have special offers on selected products in-store and online! If you are not yet an IKEA FAMILY member, sign up today! Joining our FAMILY brings you even closer to IKEA – helping to make your everyday be a bit more wonderful.

Self-picking area: you can now pick up your chosen products. This is easy if you took note of the article number, the aisle and row number when strolling through the furniture exhibition! 



Swedish Food Market: located at the store exit, it’s a must before you leave! Enjoy a quick snack, and discover some tasty and quick Swedish meal ideas for you and your family. There is something for everyone; fish, meat, vegetarian, desserts and more!
How to shop online at IKEA.CH
Products that are available to purchase online will show one of these three buttons depending on the website language (German, French or Italian) you have chosen.



To add a product to your shopping basket, simply click on the blue ‘buy online’ button.
Once you are ready to finalise your purchase, just proceed to the checkout
(top right hand corner of the webpage) and you will be guided through each step.

We offer the following payment methods for online purchases:
PostFinance card, credit card (Mastercard and Visa) or IKEA Gift cards.

Your order will be delviered to your home either by parcel or truck delivery depending on your order weight and dimensions. The delivery method and costs are automatically calculated as part of the checkout process and clearly communicated. Delivery prices start from CHF 9.95.

If you have any questions whilst shopping online, our customer support centre will be more than happy help you in English!
Our services

We can pick, assemble and deliver to your door if you like. We can even plan your new kitchen, install it for you and dispose of the old one.
Or we can do it together.
To find out about our additional services, talk to a co-worker in the store or give us a call on 0848 801 100*.
Rent a van
You can hire a spacious delivery van at IKEA to transport your purchases home.

Price
  For the first hour: CHF 29.00
  Each additional hour: CHF 25.00
  Evening and Sunday rate: CHF 100.00

Partial hours are charged per 30 minutes. The evening and Sunday rate begins one hour before closing time and ends one hour after opening time on the following working day.

Booking
You can reserve the van directly from the customer service desk at an IKEA store or by calling 0848 801 100*.

Good to know
You must be in possession of a valid driving licence for at least one year and a cash deposit of CHF100 is required. The vehicle must be returned with a full fuel tank.



* Max. CHF 0.08/minute from landline, mobile rate higher
Delivery service
Whether you shop in the IKEA store or online, we can deliver everything. And not just to your door but to the right room.

Price

  Up to 30 minutes by car 

from the IKEA store*: 


CHF 99
  More than 30 minutes 

from the IKEA store**:
CHF 199

Booking
Book your delivery with a co-worker at an IKEA store or in the online store.

Good to know
You can choose your delivery day and a convenient time slot when you book the delivery service. We will prepare an individual quotation for deliveries over 3,000kg.



* You will find out your precise delivery price from our co-workers at the customer service desk or when you make your purchase in the online store.

** In Switzerland and Liechtenstein
Assembly service
We will send a professional to assemble your IKEA furniture at your home according to the assembly instructions. If you book our delivery service too, we will assemble your furniture at the same time. The service includes removal and disposal of any packaging.

Price
Basic rate: CHF 100.00
+ 17% of the value of the furniture being assembled

Booking
You can book our assembly service directly with a co-worker in the IKEA store or by calling 0848 801 100* when you shop online.

Good to know
For assembly service without simultaneous delivery we charge an additional zone-dependent travel expense. We offer a special installation service for kitchens and bathrooms.



* Max. CHF 0.08/minute from landline, mobile rate higher
Kitchen planning
Our free online planning tool and our co-workers can help you plan your unique kitchen by yourself.
If you need more support or if you are short on time, book your own personal appointment with one of our co-workers at a time that suits you.

Price
One to one planning appointment: CHF 99.00

Booking
Arrange your planning appointment with our co-workers in the kitchen department or here.
Installation service
Our kitchen or bathroom installation service can save you precious time. Especially when it comes to the trickier jobs like fitting sinks, taps, worktops and appliances. If you have limited space or time, we can assemble your kitchen furniture before delivery.

Price
  Kitchen installation: 

CHF 399.00 per linear metre
  Optional pre-assembly: CHF 500.00 additional flat fee

Bathroom installation:
  Basic rate: CHF 120.00
  + CHF 85.00 for each worked hour

(Partial hours are charged per 30 minutes).

Booking
Contact one of our co-workers in the kitchen or bathroom department in the IKEA store.

Good to know
This service is obligatory when you book the kitchen installation service. The service costs are payable directly to our service partner.
Disassembly and disposal
We can remove your old installation before constructing your new kitchen or bathroom. We’ll always make sure to dispose of it appropriately.

Price
  Kitchen CHF 200.00 basic flat fee
+ CHF 120.00 per linear metre
 
  Bathroom From CHF 100.00

Booking
Contact one of our co-workers in the kitchen department in the IKEA store.

Good to know
The service costs are payable directly to our service partner.
Picking service
If you love our products but you are not so keen on taking them from the shelves, then our shopping service is just for you. We do your shopping for you while you sit back and relax, and maybe even grab a coffee.

Price
CHF 49.00 flat rate

Booking
You can book our shopping service directly with a co-worker in the IKEA store. Bring your shopping list with you and we’ll take care of the rest.

Good to know
The picking service is available for furniture to be collected from the self-serve area or the goods collection area. If you want to make life even easier, you can also combine the shopping service with our delivery service.
Parcel delivery service
You can have small orders conveniently packaged and delivered to your home.

Price
CHF 9.95

Booking
You can book your parcel delivery directly in the online store or with one of our co-workers at an IKEA store.

Good to know
Your order cannot be more than 35kg in weight and 4m in circumference (2×height + 2×width + longest side).
Certain fragile items are excluded from the parcel delivery service.
The delivery time is about five working days.
Our service partner will let you know when your package will be delivered.
Express delivery service
If you live around 30 minutes by car from the IKEA store* and if you shop in store, then we can even deliver your purchases to you within 36 hours.

Price
CHF 99.00

Booking
Book your delivery with a co-worker at an IKEA store or in the online store.

Good to know
You can choose your delivery day and a convenient time slot when you book the delivery service. We will prepare an individual quotation for deliveries over 3,000kg.



* You can find out the precise delivery area from our co-workers at the customer service desk.
Express assembly service
Just can’t wait? We can even assemble your furniture within 72 hours.

Price
Basic rate: CHF 190.00
+ 17% of the value of the furniture being assembled

Booking
You can book our express assembly in combination with the express delivery with our co-workers at the transport service next to the customer services desk.

Good to know
With express delivery, your furniture arrives before your express assembly appointment. For assembly service without simultaneous delivery we charge an additional travel expense.
Measuring service
Want to make sure that your new kitchen will fit in its new home? We have professionals who can measure your kitchen or worktop. This way, before you buy your kitchen, you can be certain that it will fit.

Price
One to one planning appointment: CHF 199.00

Booking
Contact one of our co-workers in the kitchen department in the IKEA store or call 0848 801 100* to book.

Good to know
This service is obligatory when you book the kitchen installation service. The service costs are payable directly to our service partner.



* Max. CHF 0.08/minute from landline, mobile rate higher
Disposal
So you’ve bought some new furniture but don’t know what to do with the old items? No problem! You can either hand them over in store or have them collected when your new furniture is delivered. We dispose of everything appropriately.

Prices for collection:
  Furniture

CHF 80.00
  Electronic devices CHF 50.00
  Mattress CHF 50.00

Prices for disposal in the IKEA store:
  Furniture

CHF 10.00
  Electronic devices CHF 0.00
  Mattress CHF 10.00

Booking
Just bring your old furniture to the IKEA customer service desk in store or book the disposal service in combination with your delivery with one of our co-workers or by calling 0848 801 100*.

Good to know
We offer a special disassembly and disposal service for kitchens and bathrooms.

* Max. CHF 0.08/minute from landline, mobile rate higher
Return policy

You have 365 days to return your purchase. Keep your receipt safe to make returns easier.
It is important to us that you are happy with your IKEA purchase. If you are not totally satisfied, or just change your mind, simply return your products to IKEA within 365 days.
We will give you a full refund of the price of the goods that are returned with proof of purchase and, if possible, the packaging.
You can return any product, even if you assembled it, as long as it is in unused and in perfect status.

Good to know
IKEA will refund you by the same way as your original payment method. In case an article does not meet the above criteria, we may refuse the return or offer an exchange or a voucher.