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IKEA Family

IKEA Brno
Welcome to the BRNO store!

Adress: Skandinávská 4, 619 00
Brno-Dolní Heršpice
• Store opening hours
10.00–22.00 everyday
• Restaurant opening hours:
9.30–22.00 everyday
Go to the BRNO store page for detailed map:

IKEA Ostrava
Welcome to the OSTRAVA store!

Adress: Rudná 110, 700 30 Ostrava-Zábřeh
• Store opening hours
10.00–22.00 everyday
• Restaurant opening hours:
9.30–22.00 everyday
Go to the OSTRAVA store page for detailed map:

IKEA Praha Černý Most
Welcome to the PRAHA store!

Adress: Chlumecká ul. 10/664, 198 00
Praha 9-Černý Most
• Store opening hours
10.00–22.00 everyday
• Restaurant opening hours:
9.30–22.00 everyday
Go to the PRAHA store page for detailed map:

IKEA Praha Zličín
Welcome to the PRAHA store!

Adress: Skandinávská 1, 155 00 Praha 5-Zličín
• Store opening hours
10.00–22.00 everyday
• Restaurant opening hours:
9.30–22.00 everyday
Go to the PRAHA store page for detailed map:

IKEA AT YOUR SERVICE

BEFORE YOUR VISIT OF IKEA STORE




Planning tool


Planning and designing your kitchen couldn’t be easier - with our free easy to use IKEA Kitchen Planner for PC.You can design in 3-D, drop and drag units and appliances into a layout, trying different colour and solutions.
Create and furnish an entire office yourself, with our free easy to use IKEA Office Planner for PC, which is available on-line. Our staff can talk ideas through with you and offer tips and advice on how to plan, design and furnish your workplace cost effectively.Transport and assembly services are also available at reasonable rates.

You can download this free programme from IKEA web pages.Our kitchen experts are ready to give you helpful ideas and advice in the store.
Kitchen planning

INSIDE IKEA STORE





Sewing service


Do you like our fabrics but you have no posibility or time to sew your dream curtains, tableclothes or cushion covers in different sizes? We can sew your home furnishing textile according to your wish! You choose the fabric, decide the style and give our co-workers at textile dept. exact measurements and describe your wish. We will take care of a professional sewing service.

CZ Sewing service price: 10,-CZK/meter of sewing of the purchased material (handling fee 20,-CZK/order)



IKEA for children


Children usually prefer playing to shopping. We try to make IKEA visit as attractive and entertaining for them as possible. Therefore we have devoted one IKEA department to children. We have a big slide leading into "berries", trolleys for children, changing tables, microwave ovens for heating baby food, children menu in the restaurant, competitions and events for children - this all makes IKEA visit pleasable for the whole family.





Gift cards


Do you want to please your family and friends with a present from IKEA? Give them our electronic gift card and let them choose their present themselves. Pick up an IKEA gift card at the checkout and have the cashier load it with the amount you want to give. Gift cards are transferable and have unlimited validity. You can use them in all IKEA stores in Czech republic. The loaded amount does not have to be drawn during one shopping.

90 nights for testing your mattress

You can try your SULTAN mattress comfortably at home for 90 nights! According to experienced orthopeadists it takes 2 or 3 nights before you feel well after sleeping on a new mattress. That´s why we offer you the possibility to try your new mattress at home for 90 nights. If you discover that your mattress is too firm, too soft or too something else, you can bring us the not damaged mattress back to IKEA store. We will help you to find a new one.



Swedish specialities

Surprise your friends and family with Swedish specialities. Herrings, crisp bread, lingonberry jam - these are some of the delicacies you can find in our Swedish shop. You can buy here also your favourite meals from IKEA restaurant, such as meatballs, and prepare them at home. You can also find recipes and serving tips here. Are you hungry after shopping at IKEA? Pick up a delicious hot dog, refreshing ice-cream or other goodie in our Bistro next to the exit from our store.
Swedish specialities



Restaurant & Café IKEA


Shopping can be quite exhausting. But don´t worry, we know where you can gain new energy. In every IKEA store you will find IKEA restaurant and bistro. Our restaurant offers traditional meals and Swedish specialities. It is one of the most popular parts of IKEA store. Relax from shopping for a while and enjoy tasty meal and a cup of coffee for unbeatable prices!

Free parking


Free and spacious parking lot is waiting for you in front of IKEA store.
Enjoy your shopping, you don´t have to bother thinking about where to leave your car.


IKEA Brno offers 1 203 parking places, including places for disabled and families for children.

There are 930 parking places available for you in IKEA Ostrava, including 30 places for disabled and 14 for families with children.

IKEA Praha Černý Most offers 232 parking places in the upper parking lot, including 10 places for disabled and 22 places for IKEA FAMILY members. In the underground garage there are 458 parking places, including 12 for disabled and 8 for IKEA FAMILY members.

There are 1 394 parking places available in front of IKEA Praha Zličín store and 49 more for disabled persons and 17 for IKEA FAMILY members.

IKEA without barriers

IKEA stores have a non-barrier approach. For our visitors with disabilities we offer wheelchairs, which can be used free inside the store.

AFTER VISIT OF IKEA STORE

Transport service


Most of our goods have smart flat packages, which makes them easy to transport. But if you don´t want to transport your goods yourself or you cannot get them into your card, we can offer you our transport service for a reasonable price. Or partner transport firm will take your goods to your home for fee.

Dear customers,
we are currently searching for a new company which would provide van rental to customers of IKEA stores in Brno and Ostrava. As soon as our negotiations will be concluded, we will inform you about the possibility to rent a van in IKEA Brno and Ostrava on our web pages.




Assembly service


Assembly of IKEA furniture is easy. All you need you will find in the package. If you don´t want to assambly your furniture yourself, you can contact our assembly service provider, which offers home assembly of IKEA products for a reasonable price.





Installation services

Our partner firm can help you with installation of your kitchen. In reasonable terms they offer installation of gas, water or power distribution.



Change your mind


Return unused items in their original packaging within 90 days with your till receipt (IKEA FAMILY members even within 120 days), for a full refund. Opened packages are subject to a 30 % refund reduction.You cannot return cut fabric, used bedlinen, mattresses, cosmetics and textile from IKEA FAMILY range, plants and goods with reduced prices.

3 year guarantee


Scope of guarantee The scope of guarantee is specified for individual products described in the part “Extended guarantees”.

Duration of guarantee Each guarantee is provided for the number of years stated in the texts of the product described in the part “Extended guarantees”. The guarantee period starts on the date of purchase.

What steps will be done to rectify the problem? IKEA shall inspect the product and decide if the guarantee can be applied. Afterwards, IKEA will decide whether the product will be repaired or replaced for the same or comparable product. Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel for repair staff will be covered, provided that the appliance is accessible for repair without additional expenditure to gain access. This provision does not apply to repairs not approved by IKEA. The replaced parts shall become a property of IKEA. In case the products are not put up for sale any more IKEA shall provide a corresponding compensation. It will be IKEA to specify what a corresponding compensation is.

Guarantee terms and conditions The guarantee takes effect from the date of purchase of the product in IKEA. As a proof of purchase an original of a till receipt is recommended. Exceptions The guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantee does not cover products placed outdoors and in a moist environment. The guarantee applies to domestic use only provided the product information does not state otherwise. Detailed information can be found in the texts of individual guarantees of products described in the part “Extended guarantees”.

Instructions for maintenance To put the guarantee into effect you have to follow the specific instructions for maintenance valid for the specific product. These instructions can be obtained in IKEA stores and on IKEA web: www.IKEA.cz

Generally valid rights This guarantee gives you specific right and does not endanger your legal rights in any way.
How to contact us in case you need a service: Contact the local IKEA store. Its address and phone number is shown in IKEA catalogue and on web www.IKEA.cz.
Keep the till receipt as a proof of purchase. In order for the guarantee to be valid a proof of purchase is required (recommended).
More information is available in brochures EVERYDAY QUALITY GUARANTEE in your local IKEA store.
Extended guarantees

Environmentally conscious

When manufacturing our products we use mainly natural materials and ensure that used products are recycled. We do not waste raw materials and try to find new ways of diminishing the impact of our activities on environment. In KEA stores we try to sort out the vast majority of waste and send it back for re-use. Continuously we are cutting water, energy and paper consumption. We are ready to recycle old IKEA catalogues, batteries, light bulbs and fluorescent tubes. Do not throw them away, bring them back to IKEA! Our products are packed flat which contributes to easy manipulation, easy storage and lower fuel consumption during transport. You can even bring your packing materials back with you to IKEA. Remember that faulty electro products must not be put into a common dustbin. Hand them in at the shop where you bought them or at places aimed to collect old electro products – both is free of charge. After your shopping is done, then – before buying a new bag – think twice if you really need it. This also means to be environmentally conscious.