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Frequently asked questions

IKEA store
1. Is there parking when I get there?
2. What disability facilities are there available at my local IKEA store?
3. Are there baby strollers for customers in store?
4. How do I shop?
5. I’ve lost my IKEA FAMILY card, how do I get a new one?
6 Can someone help me plan and design rooms?
7. Do you have special food for children in your restaurant?
8. What time is the Småland crèche open?
9. What can I recycle at IKEA?
10. Can I purchase in IKEA Gift Card in store?
11. How can I get large items home?
12. Why are items sometimes out of stock?
13. Why do I have to assemble the products myself?
14. Do you need help assembling your furniture?
15. Can I return items?
16. I've lost something at the store - how do I get it back?
17. There seems to be a mistake on my receipt from the store. What should I do?
18. How do I complain to IKEA if I'm not happy?
19. How many products are in the IKEA product range?
20. Where are IKEA products purchased?
Before you visit the store
1. How do I shop at IKEA?
We want your next trip to IKEA to be as pleasant as possible. So, here are some tips on how to shop the easy way at our IKEA stores! IKEA stores have free parking and provide easy access for the disabled. Everything you need to shop is available at the entrance: pencils, paper, tape measures, store guides, catalogues, shopping strollers and shopping bags. Everything you need to know about how to shop at your local IKEA store .
2. Where are IKEA products manufactured?
IKEA has more than 1200 furniture suppliers around the world as well as 100 food suppliers and 275 suppliers of transport. The five countries that supply most goods and services to IKEA are China, Poland, Italy, Germany and Sweden. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away.
3. How do I check stock availability?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays. Please put search your article number and follow the steps to check availability of stock. Stock check
4. Can I shop on-line?
It is not currently possible to shop on-line. However you can visit IKEA Dublin, you can check the opening hours below. IKEA Dublin opening hours
5. How do I get to the IKEA Dublin store?
If you’re driving via the M50 take exit 4 and turn right at the Ballymun roundabout if you’re coming from the south, left if you’re coming from the north. Coming from the city centre stay in the left hand lane as you approach the M50 interchange.

HEre are the GSP coordinates for IKEA Dublin:

GPS coordinates- Lat: 53.40705, Long: -6.27543
IKEA store
1. Is there parking when I get there?
Yes, we have plenty of free parking, over 1800 spaces, including family parking spaces and easy access for the disabled.
2. What disability facilities are there available at my local IKEA store?
For our visitors with disabilities, we are pleased to offer the following services at IKEA Dublin:
  • Wheelchairs
  • Assisted shopping (advanced notice required)
  • Facilities for hearing impaired visitors
3. Are there baby strollers for customers in store?
Yes, we have baby strollers, basket trolleys and flatbed trolleys for use in the store. The baby strollers are at the main entrance as you come in from the car park, the other trolleys are in the market hall. Pick up a yellow bag in the main entrance and change it for trolley when you get downstairs to the market hall.
4. How do I shop?
There are shopping tools located around the store to help you on your way. Please see more information on how to shop

We have friendly and knowledgeable co workers along the way if you need to ask questions.

5. I’ve lost my IKEA FAMILY card, how do I get a new one?
Members can sign up, replace card and print a temporary one on the online IKEA FAMILY page
6 Can someone help me plan and design rooms?
IKEA Dublin offers a home decoration service if you wish to furnish an entire room or home. We also offer an assisted self-planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by downloading the IKEA kitchen planner to your pc. Download the kitchen planner
7. Do you have special food for children in your restaurant?
Yes, we are family friendly. Children can eat from €1. We supply toddler seats, organic baby food, baby food warming stations, play areas and nursing areas. Bring the family we have something for everyone.
8. What time is the Småland crèche open?
Småland is a free crèche open for children aged 3-8.
  • Monday- Friday 11am-7pm
  • Saturday 11am - 7pm
  • Sunday: 11am -6pm
9. What can I recycle at IKEA?
At our customer recycle point located in the yellow car park on the right as you enter the store, you can drop off large household appliances, packaging (eg. cardboard), bottles and cans. At our indoor customer take-back desk located beside the exit, you can drop off batteries, small weee items, light bulbs including energy saving bulbs.
10. Can I purchase in IKEA Gift Card in store?
Yes, you can purchase an IKEA gift card at checkouts. This card can be redeemed worldwide.
11. How can I get large items home?
Most of our products are designed and packaged in such a way that you can easily get them home in your own car. But for those things that aren’t, you can arrange home delivery with us, for a reasonable charge. The same applies to products that are made to order, such as custom-made sofas. Just ask in store for details.
12. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
13. Why do I have to assemble the products myself?
Most IKEA products are designed to be assembled by the customer. That way, you get the very best value. However, if you would prefer, you can leave all the assembly to our independent assembly service providers offering home assembly services in your area, for a competitive price.

The service includes 1 year workmanship guarantee and disposal of packaging in an environmentally friendly way. The cost of the assembly service is a basic charge and a percentage of the product retail price. IKEA family members will receive a discount off the assembly fee. For more information please see in-store.
14. Do you need help assembling your furniture?
IKEA products are designed to be assembled by the customer, however if you prefer we will recommend an independent service provider offering a home assembly service in your area. There will be a call out charge in addition to an assembly charge. Arrangements can be made at the Home Delivery Desk.
15. Can I return items?
IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging. For full details, see our returns policy
16. I've lost something at the store - how do I get it back?
If you’ve left something behind? Contact Customer service 1 890 987 938 and they will be able to help you.
17. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store Find your nearest store
18. How do I complain to IKEA if I'm not happy?
If you're unhappy with one of our products or the standard of service you've received at an IKEA store, please speak to us at the time of your visit. Alternatively, you may wish to contact us after your visit.

Please call Customer Service on 1890 987 938 or write to us at: IKEA Dublin, St. Margaret's Road, Ballymun, Dublin 11
19. How many products are in the IKEA product range?
There are about 11,000 products in the total IKEA product range. Each store carries a selection of these 11,000 products depending on store size. The core range is the same worldwide.
20. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden.
Payment
1. How do I pay?
Our cashiers accept cash, credit cards, debit cards, and IKEA gift cards. We do not accept cheques or bank drafts.
2. How safe are my personal details and credit card information?
The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times
3. Am I eligible for a VAT refund and what do I need to do to obtain one?
VAT refund for overseas business elsewhere in the EU

IKEA may refund VAT charged to you provided:
  • Your business has a valid EU (excluding Ireland) VAT registration number.
  • Within 3 months after the purchase date you either bring the goods back to your country OR arrange for the goods to be shipped by a freight forwarding company there.
You need to provide IKEA with your VAT number at the point of sale and provide the following evidence within 6 months from the date the item was purchased:

If you are travelling back with the goods yourself:
  • The name of the authorised representative collecting the goods.
  • Your overseas address where the goods are to be delivered.
  • The vehicle registration number of the transport used.
  • Name and signature of the driver.
  • Copy of travel tickets.
  • Name of ferry company, port of departure and date of sailing.
If you are arranging for the goods to be shipped by a freight forwarder:

A copy of the carrier’s invoice or consignment note, supported by evidence that the goods have been removed from Ireland within 3 months after the purchase date. The evidence needs to identify:
  • The name, address of the hauler collecting the goods*
  • The name and signature of the driver collecting the goods*
  • The registration number of the vehicle collecting the goods*
  • The vehicle registration numbers of the vehicles transporting the goods.
  • You as the customer.
  • Sufficient details of the items shipped to show that they are those which you have bought from IKEA E.G ‘4 DVD towers’ or ‘items per [order no.]’ – vague descriptions such as ‘furniture’ or ‘chairs’ are not sufficient.
  • The address the goods were shipped to.
  • The mode of transport and route of the movement.
  • The name and address of ferry or shipping company and date of sailing or airway number and airport.
  • Trailer and container numbers (if applicable).
*If the goods are removed from Ireland by a different hauler, vehicle or driver then the name and address of that different hauler, the name and signature of that different driver and the registration number of that different vehicle will also be required.

VAT refunds for exports outside of the EU

IKEA may refund VAT charged to you provided:
  • You or your business are resident outside the EU.
  • Your business (applicable only where goods are purchased in the name of the business) is not registered for VAT in Ireland.
  • Within 3 months after the purchase date you arrange for the goods to be shipped to a destination outside the EU.
You need to provide IKEA with your VAT number and the following evidence within 6 months from the date the item was purchased:

  • Evidence of residency outside Ireland (E.G solicitor certification of residency status, copy of work permit, combination of copy of passport and utility bill/bank statement)
  • Evidence of transport of goods outside the EU within 3 months after the purchase date (E.G Master or authenticated sea- or air-waybills, other certificates of shipment).
To be sufficient evidence, the document needs to show:
  • The consignor.
  • You as the customer.
  • Sufficient details of the items shipped to show that they are those which you have bought from IKEA E.G ‘4 DVD towers’ or ‘items per [invoice nos.]’ – vague descriptions such as ‘furniture’ or ‘chairs’ are not sufficient.
  • The destination outside the EU of the export.
  • The date and mode of transport and route of the export movement.
  • Container number.
If not need any further information please contact the Customer Relations contact centre.
  • E-mail - Customer Relations Contact Centre
Returns & Refunds
1. Can I return items?
IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging. For full details, see our returns policy

Items ordered in store, to be delivered to you at a later date, can only be cancelled free of charge within 24 hours from the date on which the order was paid for. After this period, a handling charge applies to any cancellation. Orders for made-to-order sofas, once confirmed, cannot be cancelled at any time. This guarantee is in addition to your statutory rights.
2. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store Find your nearest store
3. Can I return a mattress?
Once the packaging has been opened on a mattress, for reasons of hygiene and safety, we are unable to refund or exchange it unless it is faulty
4. Can I return a made to order product?
These can’t be returned, as it’s not possible for us to resell them. In addition, orders for made to order products can only be cancelled up until we send your Delivery Advice email.
5. Can I return goods I have opened or assembled?
No, items must be returned and unused items in their original packaging within 90 days with your till receipt, for a full refund full details please read our Terms & Conditions
6. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment.
Despatch and Delivery
1. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.
2. What if I’m out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you.
IKEA catalogue
1. What is the IKEA catalogue?
This year's IKEA catalogue is produced in 56 editions, in 27 languages for 36 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, If you did not receive this year's catalogue you can collect a free copy from the IKEA Dublin store or call the Contact Centre on 1 890 987 938. Alternatively, you can view the whole catalogue online. Download our latest catalogue.
3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid. (Prices are guaranteed until mid July)

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
Corporate IKEA
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V. Olof Palmestraat 1 NL-2616 LN Delft The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38
4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings. It is also possible to view openings at IKEA Dublin by visiting the job section within our website. Click here to view all our jobs
7. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.
Website questions
1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.
3. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number. We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.
4. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
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