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Guarantees

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.

Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Bedroom

Free 25 year guarantee

Mattress guarantee


What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
 
  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame, slats and springs in bed bases.
  • Electric motor in electrically operated bed bases (5-year guarantee).

Products not covered under this guarantee

This guarantee does not apply to: All mattress pads. Mattresses JÖMNA, JÄRNUDDA, JELSA; sofa bed mattresses and childrens mattresses.

What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.

This guarantee does not cover consequential or incidental
damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete Mattress guarantee

Free 10 year guarantee

PAX/KOMPLEMENT wardrobes and interior organisers guarantee


What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers


Products not covered under this guarantee
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

What is not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.

This guarantee does not cover consequential or incidental
damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete PAX/KOMPLEMENT guarantee


Bathroom

Free 10 year guarantee

GODMORGON furniture system guarantee


What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs

What is not covered under this guarantee?

This guarantee does not apply to ALDERN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.

This guarantee does not cover consequential or incidental damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete IKEA bathroom guarantee

Free 10 year guarantee

Bathroom wash-basins and mixer taps guarantee


What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully.
 
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 
This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
 
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 

Read the complete IKEA bathroom guarantee


Living room

Free 10 year guarantee

Sofas and armchairs guarantee


What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in:

  • Frames
  • Seat and back cushions


In the following products:
EKENÄS armchair and footstool, EKERÖ armchair, EKTORP seating series, GRÖNADAL rocking chair, KARLSTAD seating series, KIVIK seating series, KLIPPAN 2-seat sofas, KNISLINGE seating series, KNOPPARP 2-seat sofa, LANDSKRONA seating series, MELLBY armchair, NOCKEBY seating series, NOLBYN armchair, NOLMYRA armchair, NORSBORG seating series, POÄNG armchairs and footstool, SKOGABY seating series, STOCKHOLM seating series, STOCKSUND seating series, STRANDMON armchair, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, VALLENTUNA seating series, YSTAD seating series.

Products and parts not covered under this guarantee
This guarantee does not apply to:
  • Fabric covers
  • Leather covers


This guarantee does not apply to:
TULLSTA armchair, JENNYLUND armchair, MUREN armchair, TIDAFORS sofa-bed, KARLSTAD sofa-bed, POÄNG cushions, POÄNG childrens armchair, VALLENTUNA seat module with bed.

What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.

This guarantee does not cover consequential or incidental damage. 

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete Sofas and armchairs guarantee


Kitchen

Free 25 year guarantee

METOD kitchen system guarantee


What is covered under this guarantee?
This guarantee covers all the following parts of the METOD kitchen system:
 
  • Cabinet frames (except for TUTEMO and HÖRDA)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
  • UTRUSTA dish drainers for wall cabinet
  • VÅGLIG connecting rail
  • UTRUSTA supporting frame for waste
Free 10 year guarantee

Free 10 year guarantee
FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year guarantee.

Free 5 year guarantee

Free 10 year guarantee
UTRUSTA push-opener, electrical, ERSÄTTARE sliding-hinge for semi integrated dishwasher and BEHJÄLPLIG sliding-hinge for fully integrated dishwasher.

 

Products not covered under 25, 10 or 5 years guarantee
Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.
 

What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

Follow our assembly instructions, installation instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 

This guarantee does not cover incidental or consequential damage.

Read the complete IKEA kitchen guarantee

Free 10 year guarantee

Kitchen mixer taps guarantee


What is covered under this guarantee?

The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.
 

Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
 

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete IKEA kitchen guarantee

Free 5 year guarantee

Appliances guarantee


What is covered under this guarantee?

The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?”

Which appliances are covered under this guarantee?
The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.
 
Which appliances are not covered under this guarantee?
All appliances purchased from IKEA before 1st of August 2007. For appliances named TILLREDA or LAGAN, a guarantee is valid for two years from the date of purchase.

What is not covered under this guarantee?
  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions. 
  • Consumable parts including batteries and lamps.
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.
  • Cases where no fault could be found during a technician’s visit.
  • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non-original parts have been used.
  • Repairs caused by installation which is faulty or not according to specification.
  • The use of the appliance in a non-domestic environment i.e. professional use.
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). 
  • Cost for carrying out the initial installation of the IKEA appliance.

These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
 
 

Cooking

Free 15 year guarantee

IKEA 365+ knives guarantee


What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The guarantee covers:
  • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

IKEA 365+ cook's knife 20 cm stainless steel
IKEA 365+ cook’s knife 16 cm stainless steel
IKEA 365+ utility knife 14 cm stainless steel
IKEA 365+ paring knife 9 cm stainless steel
IKEA 365+ bread knife 23 cm stainless steel
IKEA 365+ vegetable knife 16 cm stainless steel
IKEA 365+ chinese chopper 18 cm stainless steel
 

Products not covered under this guarantee
No exceptions.

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function.

This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.

This guarantee does not cover consequential or incidental damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
Free 15 year guarantee, free 5 year guarantee

IKEA 365+ cookware guarantee


What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 and 5 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

The guarantee covers:
  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must always washed by hand.
  • Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.
     
Products not covered under this guarantee
No exceptions.

Free 15 year guarantee
IKEA 365+ stockpot with lid 10 l, stainless steel.
IKEA 365+ pot with lid 5 l, stainless steel.
IKEA 365+ pot with lid 3 l, stainless steel.
IKEA 365+ saucepan with lid 2 l, stainless steel.
IKEA 365+ saucepan with lid 1 l, stainless steel.
 

Free 5 year guarantee
IKEA 365+ frying pan Ø24 cm, stainless steel/non-stick coating.
IKEA 365+ frying pan Ø28 cm, stainless steel/non-stick coating.
IKEA 365+ frying pan Ø32 cm, stainless steel/non-stick coating.
IKEA 365+ grill pan Ø28 cm, stainless steel/aluminium/non-stick coating.
IKEA 365+ casserole with lid 5 l, stainless steel/non-stick coating/clear glass.

Free 15 year guarantee + Free 5 year guarantee
IKEA 365+ 5-piece cookware set: Pot/sauce pan with lid, stainless steel/glass and frying pan, stainless steel/non-stick coating.

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.
 

This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.

This guarantee does not cover consequential or incidental damages.
 
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
Free 25 year guarantee

SENIOR cookware guarantee


What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products.

The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.
 

The guarantee is also valid if you wash your cookware by hand.

SENIOR casserole with lid 5 l, cast iron
SENIOR casserole with lid 3 l, cast iron
SENIOR frying pan Ø28 cm, cast iron
SENIOR fondue set, cast iron

 
Products not covered under this guarantee
No exceptions.
 
What is not covered under this guarantee?

This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on functionality. This guarantee does not apply to products that have been stored, incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.
 

This guarantee does not cover consequential or incidental damage.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
Free 25 year guarantee

SENSUELL cookware guarantee


What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENSUELL cookware products.

The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.

The guarantee is also valid if you wash your cookware in a domestic dishwasher. The stainless steel cookware is dishwasher safe.

SENSUELL pot with lid 5.5 l, stainless steel
SENSUELL pot with lid 4 l, stainless steel
SENSUELL sauteuse 3 l, stainless steel
SENSUELL frying pan Ø32 cm, stainless steel
SENSUELL frying pan Ø28 cm, stainless steel
SENSUELL frying pan Ø24 cm, stainless steel
SENSUELL saucepan with lid  2.4 l, stainless steel
SENSUELL 4-piece cookware set, stainless steel
 
Products not covered under this guarantee
No exceptions.
 
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on functionality.
 
This guarantee does not apply to products that have been stored, incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
 
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.


This guarantee does not cover consequential or incidental damage.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Free 5 year guarantee

TROVÄRDIG cookware guarantee


What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all TROVÄRDIG frying pans. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new, even after 5 years respectively. In this instance, normal use is defined as using an item for cooking food and washing it once a day.

The guarantee covers:
  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Non-stick properties on non-stick pans. This means that TROVÄRDIG non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.
     
TROVÄRDIG frying pan Ø28 cm, aluminium/ non-stick coating
TROVÄRDIG frying pan Ø28 cm, aluminium/ non-stick coating
TROVÄRDIG frying pan Ø20 cm, aluminium/ non-stick coating
 
Products not covered under this guarantee
No exceptions.
 

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
 

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.
 

This guarantee does not cover consequential or incidental damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
 
Free 15 year guarantee

VARDAGEN cookware guarantee


What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the VARDAGEN series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

The guarantee covers:
  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware.
     
VARDAGEN pot with lid 5 l, stainless steel
VARDAGEN pot with lid 3 l, stainless steel
VARDAGEN saucepan with lid 2 l, stainless steels
 
Products not covered under this guarantee
No exceptions
 

What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
 

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment.
 

This guarantee does not cover consequential or incidental damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 

Workspace and office furniture

Free 10 year guarantee

BEKANT and GALANT desk series and storage system guarantee


What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series and GALANT storage system, from the date of purchase at IKEA.

What products are not covered under this guarantee?
The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:

  • BEKANT desk top shelf
  • BEKANT screens

What is not covered under this guarantee?

This guarantee does not apply to products in the BEKANT desk series and GALANT storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.
 

This guarantee does not cover consequential or incidental damages.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
Free 10 year guarantee

VOLMAR, MARKUS and LÅNGFJÄLL work chairs guarantee


What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
 

What is not covered under this guarantee?
This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.
 
This guarantee does not cover consequential or incidental damages.
 

For customers in the US only: some states do not allow the  limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete Work chairs guarantee


Flooring

Free 15 year guarantee

GOLV flooring guarantee


What is covered under this guarantee?
We guarantee that in normal use the flooring will not wear through, not fade from sunlight and not stain permanently.

GOLV flooring complies with User Class 32 of EN 13329 which means it is suitable for use in all rooms in a home, except for rooms such as bathrooms, damp cellars and basements and rooms with a floor drain, and is also suitable for moderate commercial use, such as flooring with moderate wear in classrooms, small offices, boutiques, hotels.
 
What is not covered under this guarantee?
This guarantee does not apply if GOLV floor has been used  inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the floor has not been laid according to the floor laying instructions supplied by IKEA.
 

This guarantee does not apply if the floor has been laid in an area other than those recommended by IKEA.

This guarantee does not cover consequential or incidental damage.
 
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
 
Free 10 year guarantee

PRÄRIE flooring guarantee


What is covered under this guarantee?
We guarantee that in normal use the flooring will not wear through, not fade from sunlight and not stain permanently.

PRÄRIE flooring complies with User Class 31 of EN 13329 which means it is suitable for use in all rooms in a home, except for rooms such as bathrooms, damp cellars and basements and rooms with a  floor drain, and is also suitable for light commercial use, such as flooring with light wear in small offices and meeting  places – not in shops.
 

What is not covered under this guarantee?
This guarantee does not apply if PRÄRIE floor has been used  inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the floor has not been laid according to the floor laying instructions supplied by IKEA.

This guarantee does not apply if the floor has been laid in an area other than those recommended by IKEA.

This guarantee does not cover consequential or incidental damage.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Free 10 year guarantee

TUNDRA flooring guarantee


What is covered under this guarantee?
We guarantee that in normal use the flooring will not wear through, not fade from sunlight and not stain permanently.

TUNDRA flooring complies with User Class 31 of EN 13329 which means it is suitable for use in all rooms in a home, except for rooms such as bathrooms, damp cellars and basements and rooms with a floor drain, and is also suitable for light commercial use, such as flooring with light wear in small offices and meeting places – not in shops.
 
What is not covered under this guarantee?
This guarantee does not apply if TUNDRA floor has been used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
 

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the floor has not been laid according to the floor laying instructions supplied by IKEA.
 

This guarantee does not apply if the floor has been laid in an area other than those recommended by IKEA. 

This guarantee does not cover consequential or incidental damage.
 
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

Read the complete TUNDRA flooring guarantee

Bicycles

Free 25 year guarantee, free 15 year guarantee

SLADDA bicycle frame and belt drive guarantee


What is covered under this guarantee?
This guarantee applies to standard use on roads and cycle paths and covers defects in material and workmanship of:

  • The belt drive (10-year guarantee)
  • The frame (25-year guarantee)

Product parts and components not covered under this guarantee
This guarantee does not apply to any other parts or components of SLADDA and only applies to the belt drive and frame.
 

To replace parts (e.g. worn brake pads or broken parts from an accident) please call IKEA Customer Service or contact your local IKEA store. Use only genuine original replacement parts. If you use anything other than genuine replacement parts you may compromise the safety of your bicycle.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, rust or scratches, or damage caused by impacts or accidents.
 

This guarantee does not cover consequential or incidental damage.

Modifications, adaptations, alterations and repairs of the product made by any part without authorization by IKEA are not covered by this guarantee.
 

If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport.

For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.