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Website questions


What settings or software do I need on my computer to view the IKEA site?

In order to view the IKEA site you need a normal modern web browser like Chrome, Firefox, Internet Explorer or Safari. Both Chrome and Firefox are automatically updated on a frequent basis and IKEA recommend users to always upgrade. For Internet Explorer we support version 8 to 11, and for Safari we support version 5 to 7. If you are using a Smartphone or tablet with Android, both the Chrome browser and the built in Android browser will work since Android version 2.3. If you are using an iPhone or iPad with Safari we support version 5 to 7. The IKEA site is built to support a wide range of browsers and other modern browsers than those mentioned above should work fine too, even if we are not actively testing them in our development. One exception that we know of, is that Internet Explorer 7 and earlier will not support all features.


What information is collected about me when I visit the site?

We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as our IKEA FAMILY card. Information requested may include name, title, company, address, e-mail address, and phone number. We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. 


I’ve forgotten my account email or password

You can request a new password by selecting “forgot your password” from the login page. However if the profile has been locked, due to too many login atempts, please contact us for assistance.


Why have you changed the web platform?

We have acknowledged that the surrounding world and our customer needs are changing rapidly so we introduced a website that can better adapt to support the continuously changing needs.


Can I buy items online?

Unfortunately we currently don’t offer online or home-shopping in the Republic of Ireland but our store in Dublin looks forward to welcoming you.


Can I have more than one profile with the same email address?

No, an e-mail address can only be used once (even if one of the profiles is created in another market). If you as a customer need two profiles, e.g. one for IKEA FAMILY and one for IKEA BUSINESS, you will need to use different e-mail addresses.


How do I sign up for a store event?

There is an online registration tool that can be found in the IKEA FAMILY section. Find out more.


Will the website log-in remember me or do I need to log in every time?

Currently our website does not have “Remember me” functionality. You will stay logged in to the website until you decide to log out or end the browsing session.


Will I be able to use the same profile (regular or FAMILY) as before on the new IKEA site?

Yes, you can login using the same credentials as before.


What will happen to my saved plans from the planner tools on the old IKEA site?

The saved drawings will be available for you when you log on to the planner tools on the new IKEA site.


What will happen to my shopping list on the old IKEA site?

If you were logged in when saving the shopping list it will be intact when signing in to the new IKEA site. However, when you have saved more than one shopping list, only the one modified last will be available on the new website. In other words: if you had 3 shopping lists, and the last thing you did was a change on shopping list number 2, it’s that one which will be available on the new website.


Can I find all IKEA products on this site?

This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.