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Returns and Product issues


Can I return items?

You're free to change your mind. Return unused items in their original packaging within 365 days, together with your till receipt, for a full refund. See our Returns Policy for more information.


There seems to be a mistake on my receipt from the store. What should I do?

Please return to the store with your receipt and we can investigate this for you. If you are unable to return to the store please contact us.


Can I return a mattress?

Unless faulty, you may only return a mattress for a refund within 365 days if the packaging is still on the mattress and unopened. We do understand that you may need to try a mattress first to see if it’s comfortable that’s why you may exchange your mattress once within 90 days under our Love it or exchange it offer.


Can I return a made to order product?

Goods made to order can be cancelled or returned unaltered at any time within 365 days of purchase the same as any other product. Return unused items in their original packaging, together with your till receipt, for a full refund or exchange. See our Returns Policy.


Can I return goods I have opened or assembled?

Items can be returned to the store with your original receipt, but should be disassembled. Depending on the condition of the items the value and method of refund would be at the discretion of the store.


Can a different account be credited with a refund?

A refund has to be made to the original card used for payment. In the event that you are unable to access this account we may refund to a gift card.


Do you provide extra or replacement fittings?

As long as the fittings have a 6 digit code in the assembly guide, we can arrange for these to be posted directly to you free of charge. Order fittings and spare parts. If you no longer have the assembly guide, copies can be found in the product description on the website, for older products please contact us to request.


I’m missing part of a product I’ve just purchased.

Please take your receipt and copy of the assembly guide showing the piece that is missing to the store and we will replace this for you, if this part has a 6 digit code on the assembly guide we can arrange for these to be posted directly to you free of charge. Order fittings and spare parts.


The product I’ve purchased has a faulty or damaged part.

You only need to take the faulty part to the store with your receipt and we will exchange this for you. Alternatively you may return the whole product for a replacement or full refund. If you damaged the item yourself and swiped your IKEA FAMILY card at the till, you may be covered by IKEA FAMILY card insurance.


Can I get help with assembly?

You can find assembly guides next to the product description online. Or if you would like the furniture assembled you can find more information on our services page.


Missing Assembly Guide

Copies can be found in the product description on the website. If you are still unable to locate the assembly guide, please contact us with either the article number or if possible email pictures of the item and we will do our best to locate them for you.


Faulty items, under guarantee

IKEA offers a generous guarantee policy. Guarantees can be found in the back of the catalogue or by clicking here. If you do notice a problem with any product within the first year of purchase or within the full guarantee period, please return the item to store or email pictures and a description of the fault. Please include proof of the original purchase from IKEA.


Where do I find information about product recalls?

For information about product recalls and safety alerts please visit our Newsroom page.