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IKEA FAMILY


What is IKEA FAMILY?

IKEA FAMILY is the IKEA loyalty programme. IKEA FAMILY is open to everyone, and it’s free to join. With an IKEA FAMILY card you get discounts on selected home furnishing products, food products and services. We also hold member only events in-stores such as free home furnishing workshops/seminars and previews of new ranges. 

Find out more


How can I become an IKEA FAMILY member?

It is free to sign up and you can start using the benefits the same day. You can sign up in-store at one of the IKEA FAMILY kiosks or online today. You will receive a temporary card on registration; your plastic card will be sent to you within 2-4 weeks of registration. Your temporary card entitles you to all the benefits until the plastic card arrives.


What do I do if I want to shop at IKEA before my card arrives?

You can always print out a temporary card, either online or in store at an IKEA FAMILY kiosk. You need to show a card, plastic or temporary, at time of purchase to qualify for an IKEA FAMILY offer in store. Or use the electronic version included in the IKEA app.


Rather go card-free?

Download the IKEA Store app to make shopping faster, easier and more fun. This pocket-sized shopping buddy can also store a digital version of your IKEA FAMILY card. Download free via Google Play (Android) or the Apple App Store (iOS).


Can I add an existing purchase to my IKEA FAMILY card?

To qualify for any offers you need to swipe your card at the time of purchase. It is not possible to add an existing purchase at a later date.


What do I do if I have lost my card?

You can request a new card or print a temporary card either in store or immediately using your online account. Alternatively you may contact us and we can have a new one sent out. Delivery for replacement cards is approximately two weeks.

 


How do I make changes to my IKEA FAMILY card details, or cancel my account?

You can update any of your details such as name, address, contact details, marketing preferences and home interests online via your IKEA FAMILY account. To cancel, simply log in and choose the option to cancel at the bottom the IKEA FAMILY account page. Alternatively you may contact us.


I’ve forgotten my email or password.

You can retrieve the email address attached to your account or a lost password by selecting “forgot your password” from the login page.


How do I sign up to a workshop, seminar or event?

All upcoming events are listed here.


Can you tell me more about the free product insurance?

IKEA FAMILY members benefit from free product insurance against any accidental damage on the way home or whilst assembling. The insurance is valid on any purchase and not just items with an IKEA FAMILY price. The IKEA FAMILY card must be swiped at time of purchase to insure the products. To claim on your insurance please come to store within 90 days of the date of purchase with the item, your IKEA FAMILY card and your receipt. Insurance can only be claimed in store, not by contacting Customer Service by phone, email or online. IKEA FAMILY card insurance.


What are the IKEA FAMILY general terms and conditions?

Full terms and conditions can be found here.


How is my data being used?

IKEA Ltd will safeguard any information provided. More information can be found here.


Is there credit connected to the IKEA FAMILY card?

There is no credit connected to the card. IKEA does not currently offer a credit card.


Is IKEA FAMILY card the same as IKEA Home Card?

No, the IKEA Home Card is a credit card previously offered to IKEA UK customers. These credit cards are no longer issued, but are still valid as payment in UK stores only.


Who do I contact about my IKEA Home Card?

The IKEA Home card is issued by IKANO Financial Services. If you have any questions about your card, contact IKANO customer service at 0871 781 3045 or via email at customerservice@ikano.net. 


Can I use my IKEA FAMILY card in another country?

FAMILY cards can only be used in the country they are issued in. If you would like to take advantage of a FAMILY offer in a different country you would need to register in that country.