Customer Services

We want to make it easy for you to find and buy the home furnishings you love, wherever you are and however you like to shop. On the website you can browse and at your local store you can see, touch and take home all our ideas and inspiration. Question or query, help is at hand. Find the answer below or call IKEA customer services.

A group of IKEA co-workers in yellow IKEA shirts. A group of IKEA co-workers in yellow IKEA shirts. A group of IKEA co-workers in yellow IKEA shirts. A group of IKEA co-workers in yellow IKEA shirts. A group of IKEA co-workers in yellow IKEA shirts. A group of IKEA co-workers in yellow IKEA shirts.

MOST POPULAR QUESTIONS

Do your stores offer home delivery or van hire?

How do I check stock availability?

Can I return items?

Do you provide extra or replacement fittings?

How do I make changes to my FAMILY card details, or cancel my account?

 

See all FAQ

 

 

LOOKING FOR FAKTUM, OUR PREVIOUS KITCHEN SYSTEM?

We’re replacing FAKTUM with the new METOD kitchen system, but no worries we stand behind the quality of our products and will continue to honour all FAKTUM guarantees.
 

ABOUT PRODUCTS

From buying guides to assembly instructions, find all our product information in one place
 
 
 

ABOUT SHOPPING

Discover how to make the most of shopping at IKEA stores, and how our website can make your store visit easier.
 
 

ABOUT SERVICES

Learn more about the IKEA services designed to make your life easier.

Getting it home

Assembly

Installation

Planning & Advice

CONTACT US

We want your shopping experience with us to be easy, inspiring and enjoyable. If for whatever reason you’re not happy then please get in touch with us and we’ll do our very best to put it right. If one of our co-workers has impressed you then of course we’d only be too pleased to pass on your thanks.

All the ways to get in touch