1. What is the IKEA business idea?
The IKEA business idea is that "we shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
2. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact IKEA stores for possible openings, or click here to see openings.
3. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com.hk is optimised for Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.
2. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as saving your shopping list. Information requested may include name, title, company, address, e-mail address, and phone number. IKEA assures your personal information will not be disclosed to third parties
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.
3. Can I find all IKEA products on this site?
You will find most of the products in the ordinary IKEA range on this site. In some cases you will find more products on the site that you actually can find in IKEA stores. If you want to know if the product you are looking for is available in a chosen store, please visit Stock check on our website.
1. What is the IKEA catalogue?
The catalogue offers not only a glimpse of the diverse IKEA product range but also affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. When does the new catalogue come out?
The annual catalogue comes out around August or September of each year. It lists the prices of the products which will remain valid for one year. In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
3. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed in large scale residential estates all around Hong Kong around August or September. Or you can stop by the IKEA store near you for a free copy. While stock lasts.
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
1. How many items are there in the IKEA product range?
There are about 7,500 items in our HK product range. Each store carries selected items, depending on store size.
2. Where are IKEA products purchased?
Our products are manufactured by more than 2,000 suppliers in over 50 countries, and they carry the same profile, which is good design, high quality, and distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self service and immediate take away. All of our products are labeled "Design and Quality, IKEA of Sweden."
3. Can someone help me plan and design rooms?
We offer “Home Design Service for Newly-wed Couples” and please click here for details. You could contact our colleagues from IKEA Business at 2648 9488 (Mon - Fri, 9:00am – 6:00pm) or send an email to IKEA.business@IKEA.com.hk.
4. How can I get large items home?
Most IKEA products are flat-packed in sturdy cardboard boxes. It makes them easy to carry home. By taking them home yourself, you can put the delivery driver's wages straight into your own pocket and save money. But if you need a hand, home delivery is always available.
Our delivery service covers not only Hong Kong, but also outlying islands and Macau. Click here for details.
5. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. However, if you prefer, assembly service is also available. The charge is 10% of your purchased goods, to a maximum of $1,200 (except outlying islands). Please note that this assembly service is strictly limited to IKEA product parts assembly and not applicable to kitchen areas.
6. Why does IKEA charge customers on delivery and assembly service?
You see, unlike other furniture stores, right from the start, we do not build the delivery and assembly costs into the price of our products. So you can choose whether to use these additional services, and at an affordable charge.
7. Do you custom-make furniture?
All IKEA products are designed in Sweden and imported, that is why they are not custom-made. But you will also notice that most of our furnishings are modular in nature, which means you can 'customise' by picking pieces that would fit your own interior.
8. Do you accept returns?
Please click here for details of our 30-day return and exchange policy.
9. What type of payment does IKEA accept?
We accept payment by cash, EPS, credit card (VISA, Master, Diners, American Express or China UnionPay) and cheque. If you pay by cheque, we will arrange for delivery once it is cleared. We also have a 6-month or 12-month interest free instalment plan for the designated credit card.
To enjoy this privilege, you need to apply for approval of instalment plan from the relevant/respective bank first, and your purchase must not be less than $2,000, so you can 'use now, pay later'.
10. Is there any free parking service at the IKEA stores?
We offer a redemption scheme for free parking at our Shatin and Kowloon Bay Store for purchases up to a certain amount.
If you would like to visit the Causeway Bay store, you can choose the car park at Park Lane Hotel.
11. If I have a comment, where should I direct it?
If you have any comment about our products or services, please click here to send your feedback, call our Customer Service hotline at 3125 0888, fax it to 3125 0880 (Mon - Sun, 10:30am – 7:30pm) , or send us an email.