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About IKEA product safety of the chests of drawers
Fri Jul 15 00:00:00 UTC 2016
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[National]  About IKEA product safety of the chests of drawers
Product safety is a top priority at IKEA.

Accidents related to furniture tip-over are a serious home safety issue for the entire home furnishing industry. We believe that chests of drawers are safest when attached to the wall. To reinforce this safety action, we launched a global awareness campaign called “Secure It!” It is important to note that IKEA chests of drawers meet all mandatory stability requirements in all markets.

IKEA is a global company, and understands and accepts that legislation and standards may differ across all markets. For example, in the US and Canada, IKEA USA has agreed with the local authorities to perform a local recall and sales stop of all chest of drawers non-compliant with the voluntary ASTM-standard. In some IKEA markets, there were suggestions from authorities that IKEA be more proactive in increasing awareness of tip-over hazards. These actions included extra labelling and in-store communications. While the authorities in some of the IKEA markets may refer to this as a recall, the actions are more in line with the “Secure it!” campaign.

IKEA chests of drawers are safe when anchored to the wall. We believe that the best way to prevent tip over accidents is to secure furniture to the wall. IKEA has provided restraints with our chests of drawers for decades, and wall attachment is an integral part of the assembly instructions.

Our arrangement as follows:

• If you misplace the wall restraints, you can collect a free restraint kit at any IKEA store in Hong Kong or Macau Merchandise Pick-up Point or contact our customer support center hotline on 3125 0888; Macau customer can call 0800 347;

• If you have questions on how to properly anchor the chests of drawers to the wall, you can call the IKEA customer support center hotline and we can arrange a wall anchoring service free of charge;

• If you have any other concerns, you can contact our customer support center hotline and we can arrange a product exchange or refund.