Product Recycling Fund
The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner.

IKEA Lakeside


Opening hours

Monday - Friday 10:00 - 22:00
Saturday 9:00 - 22:00
Sunday 11:00 - 17:00

Showroom browsing hours:
Monday - Friday from 9:30
Sunday from 10:00.

Shop online Inspiration strikes anytime, anywhere. Read about shopping online here.

Customer Relations Contact Centre: 020 3645 0000. Frequently Asked Questions here.

SMÅLAND Créche
Monday - Thursday 10:00 - 19:00
Friday 10:00 - 20:00
Saturday 9:00 - 20:00
Sunday 10:45 - 17:00

Restaurant
Monday - Friday 9:30 - 21:30
Saturday 8:30 - 21:30
Sunday 10:00 - 16:30
What is on the menu?


Directions to IKEA Lakeside

Address IKEA Lakeside Heron Way West Thurrock Essex RM20 3WJ


View Larger Map

By public transport

Bus: Lakeside’s bus services are run by Ensignbus. See official website for bus times and route.

Train: using the c2c train service, the closest station is Chafford Hundred. Oyster card can be used at the station. Plan your journey by train here.

By car

Take the junction 30/31 off the M25 or the A13, A1306 for access.
Get live traffic update here.


Our services, for you

We deliver to you
We can arrange deliveries from £25, same day or next day Download PDF with more info
We pick for you
Don’t fancy picking furniture yourself? We can add this to your delivery service for £10
We collect old furniture
We collect your old appliance or furniture for a non-profit fee when we deliver your new ones. More info
Rent a van
We’ve partnered with Hertz.
IKEA FAMILY members get a special price!
More info
We plan your kitchen with you
If you're buying a kitchen we are now offering 1-to-1 planning sessions. More info
We install for you
Our accredited partner can install your new kitchen or bathroom for you. More info
We assemble for you
We can arrange assembly for your new furniture. More info
We finance for you
We offer a range of finance options to help you make your dream a reality. More info


Planning a new kitchen?

Here are 4 ways we can help you:

1. 3D kitchen planner
Become your own interior designer with the help of the IKEA planning tools.
This easy-to-use tool makes planning more like playing. You can try different layouts, cabinets, and more to see what they'll look like in your new kitchen.
2. Assisted planning in store
Come in store and one of our kitchen specialists will get you started by giving you a tutorial on our 3D kitchen planning tool.

This service depends on our kitchen specialists’ availability.


3. One to one planning in store
We can plan your kitchen with you. Book a 2 hour session with one of our dedicated kitchen specialist who will help you get the best of your kitchen.

Call us at 01708 899 500 ext 6409 or check availability and book your slot online HERE.


4. Home planning appointment
Lastly, we can help you plan your kitchen in the comfort of your home.
During the appointment we will take an accurate measurement of the kitchen area and discuss with you how to optimise the space, so we can plan the perfect kitchen to suit your everyday needs.

Private appointments are available for £50 fee.

Call us at 01708 899 500 ext 6409 or email your contact details to kitchens.lakeside.gb@ikea.com and we'll get back to you within 2 working days.


100% personal, 0% picking
FREE picking service for your PAX wardrobe
Pick the design and leave the hard work to us: we pick all the boxes for free for your new PAX wardrobe.

All you have to do is:
- create an order with the help of one of our co-workers and pay for it
- collect all the boxes at our Collection point.


How to shop in IKEA

The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. But how do we keep prices low?

First we do our part. We choose manufacturers who can deliver good quality at a low price, and we buy in bulk. Then we save on transport and storage by packing things flat.

Next you do your part. By picking up the furniture, bringing it home and assembling it yourself. This is how together we save money.

Read more below on how to shop in IKEA.


Choose
Touch and feel our products in the Showroom. The tag says everything about materials and benefits.
Look at the tag
Tells you where to pick up the product or advises to contact a co-worker.
Write it down...
Use the shopping lists and pencils to write down your item name and location.
... or use your phone
Use our free wifi and surf the mobile version of our website that tells you products aisle and location.
Pick up items
IKEA products are flat-packed, so they’re easy to be taken away.
Take it home today
Again, flat packs are easy to put in your car. Or if you prefer we can deliver to you at a small fee.
Assemble it yourself
Instructions are also available online, if you prefer we can arrange assembly service for a small fee.
It's ok to change your mind
Not totally satisfied? Return any unused item within 365 days, together with proof of purchase, for a full refund.
Where is...?
Here's a map of our store, it might help you if you are looking for something specific.
Get connected!

Fancy surfing as you shop? No problem. Our new wi-fi is available all over the store. Start your shopping list at home on our website. Then just carry on in-store.

To connect for the first time:

  1. Switch on the Wi-Fi on your device and select 'IKEA Wi-Fi'
  2. Register with your IKEA FAMILY card or email address.
  3. Accept the terms and conditions, and start browsing!
To re-connect the next time you visit:
  1. Switch on the Wi-Fi and your device should recognize the 'IKEA Wi-Fi' and connect automatically.
  2. Open your browser to accept the terms and conditions and you are back online!

We‘ve prepared for you and your family

For your shopping:

  • Free family parking

  • Outdoor play area

  • Children's shopping trolleys

  • Toilets with baby changing facilities

  • Play towers for the kids

  • SMALAND free Crèche service
  • In the restaurant:

  • Special kids menu in the restaurant More info

  • Microwave oven & bottle warmer stations

  • Free bibs, highchairs and multi-coloured cutlery
  • Play area.

  • Online Planning tools
    Download our free online 3D planning tools to become your own designer. More info
    Buying guides
    Our buying guides have all the details on our largest home furnishing series. PDFs to download
    Catalogues & Brochures
    The IKEA catalogue and the App are available online. Online catalogue and Apps
    Assembly instructions
    Search for your product at the top of this page and open the assembly instructions (pdf document).
    Car charging point
    We have two charging points for electric cars.
    Find out more >
    Product availability
    Check if the products are in stock, by using our online 'Stock check' service. Stock check
    Roof rack
    You can now buy a roof rack at a preferential rate from HandiRack. More info
    Shopping tools
    Here's a hand to help you take your products home. More info
    Quality guarantees
    Would you like to know more on our 25, 15, 10 and 5 year guarantees? More info
    Return policy
    It's ok to change your mind. Read more on our no-nonsense returns policy. More info
    FREE insurance
    Swipe your IKEA FAMILY card to insure your purchases against accidental damage on the way home and during assembly. Read terms and conditions
    We love your waste
    You can return recyclable waste, such as electronics, batteries and light bulbs.
    Disability Facilities
    We are wheelchair accessible with lifts. We have toilet facilities, disabled parking and manual wheelchairs to borrow.
    Payment options
    Cash, all major debit and credit cards (up to £20 contactless), IKEA Gift Card & IKEA Home Card.
    Express Checkouts
    If you’re only buying what can fit into a yellow bag, why not try our express check-outs.
    The perfect gift
    Gift cards are available in our checkouts. You choose the amount, up to a value of £250. More info
    Frequently asked questions
    Here is some useful information, just click on the question and you wll go straight to the answer you are looking for.

    1. If I changed my mind, how would I return a product?
    2. What would be the best time to come to return an item?
    3. I want to return a product but don't have the card that I paid with, what can I do?
    4. I have lost the assembly instructions, where can I find a copy?
    5. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
    6. How does the IKEA FAMILY card insurance work?

    Your question is not on this page? There are more FAQs here.

    1. If I changed my mind, how would I return a product?
    If you have changed your mind - you have 365 days from the date of purchase to bring your product, along with your receipt, to the Returns department. This department is located next to the store entrance.

    If the product is faulty - IKEA products are covered by a standard 1 year warranty for any manufacturing fault (do you want to learn more on our guarantees? Click here). Just bring your product and receipt in to the Returns department.


    2. What would be the best time to come to return an item?
    As we are a large store with a high volume of customers, it is impossible for us to predict quiet times. Weekends and Monday mornings are usually our busiest times; however we do operate a first-come-first-served ticketing system which enables us to deal with customers’ returns in the fairest way.


    3. I want to return a product but don't have the card that I paid with, what can I do?
    If you do not have the card that you originally paid with, your refund will be given on an IKEA refund voucher.


    4. I have lost the assembly instructions, where can I find a copy?
    Search your product (type the name or article number and click on “search”) on our website as shown below.




    Once you are on your product webpage, you can open and save the instructions (these are in PDF format).



    5. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
    The spare parts that we can provide to you are the ones that have a number/code next to them in the instructions (click here for an example). We aim to have as many fittings in store for our products as we can. If you have a receipt and/or a reasonable request, then generally, there is no charge for spare parts.
    It is always worth going in to the Returns department with the number/code of the part you are missing, as even if we don't have the part that you require, it may be possible that we can order it for you.


    6. How does the IKEA FAMILY card insurance work?
    Being a member of the IKEA FAMILY entitles you to a further guarantee. As long as you have swiped your IKEA FAMILY card when you made your purchase, the product is insured against accidental damage on the journey home from the store and also whilst you are assembling the product. If the product does get damaged, simply return the product along with the receipt and show your IKEA FAMILY card to the Returns department to receive your refund. (Do you want to know more about IKEA FAMILY and all the other free benefits? Click here ).