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IKEA Wales - Services You Might Need

Store information

Customer service no:
0845 355 2267

Address
IKEA Wales
Ferry Road, Grangetown
Cardiff CF11 0JR

Junction 33 off the M4 motorway
Get directions

Store opening hours:
  • Mon - Fri 10am - 9pm
  • Saturday 9am - 8pm
  • Sunday 11am - 5pm
  • Bank Holidays 10am - 6pm
  • Restaurant opening hours:
  • Mon - Fri 9:30am - 8:30pm
  • Saturday 9am - 7:30pm
  • Sunday 10am - 4:30pm
  • Bank holiday 9:30am - 5:30pm

  • Come and have Breakfast with us until
    11am before shopping around the store.
    Restaurant page

    PLAYLAND Créche Opening Hours:
  • Mon - Fri: 10am - 5:30pm
  • Saturday: 10am - 7:30pm
  • Sunday: 11am - 4:30pm
  • Bank Holidays: 10am - 5:30pm


  • All closing times are the start of the last
    session. Kids from 3 to 10 years old can
    spend 45mins in our supervised crèche
    for free.

    Please note our créche facility will
    close at 4pm
    for Children's Parties
    on the following dates: 4th & 5th June 2013

    To check Playland opening
    hours please call 02920 729760
    How to shop
    How to shop
    Collecting your products
    Helpful tips...
    Home Delivery
    Find out more...
    Assembly Service
    More info...
    Pick & Delivery Service
    Let us do the heavy lifting! Find out more...
    Everyday Quality
    See all our Guarantees
    Giftcards
    Giftcards
    NEW Service
    Helping improve people's lives & the environment for just £15 See offer details
    IKEA responsibility
    Small improvements towards a more responsible IKEA The Never Ending List
    IKEA FAMILY
    enjoy discounts and special offers Learn More...
    The shopping experience
    How to shop
    ...at IKEA Wales

    If you see a RED TAG:
    • Pick up a shopping list & pencil
    • Write down product details
    • Write down the aisle & location from the red tag. eg:4-13 and the product code
    • Go to Self-Serve area & pick up your product, checking that the product code on the box matches the one you wrote down
    If you see a YELLOW TAG:
    • Pick up a shopping list & pencil
    • Write down product details
    • Contact staff in the department for further assistance
    • Pay at checkouts & pick up your product from the Full-Serve desk


    We look forward to seeing you soon at IKEA Wales!
    Helpful Tips...
    Collecting your products
    Collecting your Products
    When you pick-up your desired products from our Self-Serve warehouse be sure to have all the barcodes facing or accessible to the cashier when placed on your trolley.
    This will help with a speedier service for you at our checkouts!

    Quiet Shopping Times
    LOVE our range but don't want to queue?

    At IKEA Wales we know our furnishing ideas attract many people, which can mean we can get quite busy. So why not come and shop during our quieter time:

    Monday - Fridays 6pm - 9pm
    Saturdays 9am - 11am
    Too much for you to take? Let us...
    Home Delivery
    If your car isn't big enough, we have an express delivery service to help get your items home.

    We have daily deliveries right across Wales. So no matter how big or small your goods are, you can have them speedily delivered to your home.

    For more information about our Home Delivery service and prices contact 0845 355 2267 or View Prices Here

    Next day service may not always be available, see Terms and Conditions in store for more details.
    home delivery
    Pick & Delivery Service
    Our in-store Pick & Delivery Service can help you save time and effort, let us pick and deliver your goods for you!

    Just ask a Co-worker in our Showroom or Self-Serve Warehouse to put together a shopping list for you. Take the shopping list to the Pick & Deliver Desk at the Returns Department behind the Checkouts.

    We will confirm your order, check stock availability then arrange for your goods to be picked and delivered to your home for you.
    Pick & Delivery Prices

    pick & deliver service
    Do you want help in assembling your furniture?
    Assembly Service
    Love our products but not able to assemble them or just need help?

    Why not consider our latest service, Home assembly!

    We are now able to arrange a visit to your home to assemble your goods for you. The service is performed by our own store furniture builders and can be conveniently booked at our assembly booking desk in our returns department while you shop in store.

    For prices or more information please call 0845 355 2267 or click on the link below for more information...

    Assembly Service Prices

    Giftcard
    The Perfect Gift!
    If you can't decide, let them decide with the IKEA Gift Card

    You can buy IKEA Gift Cards up to £250.
    Select a card and take it to the checkouts and tell the cashier how much youw ould like on the card.

    It's that simple!
    It's OK to change your mind
    Returns
    Return unused items in their original packaging within 90 days together with your till receipt, for a full refund.

    Our 90-day returns policy does not apply to mattresses (see Love it or exchange it for more details), cut fabric or goods ordered to you specifications e.g. custom-made worktops or sofas.

    This guarantee is in addition to your statutory rights.
    Playland now open!
    exciting new FREE play facility


    It's true... the biggest IKEA play facility in the UK has come to IKEA Wales!

    Playland is a brand new children's play facility for ages 3 - 10 years. Kids can play upto 45 minutes FREE while you do your shopping in peace! Be sure to visit us soon for some great summer holiday fun for the little ones!
    Playland
    IKEA FAMILY
    Join IKEA Family and enjoy discounts and special offers everyday Click here to find out more
    Hungry?
    Restaurant Relax from shopping in the IKEA restaurant! Check out our local offers
    Our Responsibility
    Learn more about how and where are products are sourced Click here
    Climate Change
    Find out how we are working to reduce our carbon footprint Read more