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IKEA Bristol | Store Info Getting to the Store and Services

Store information

Store opening hours:

  • Monday - Saturday 10:00 - 21:00
  • Sunday 11:00 - 17:00
  • Bank Holidays 10:00 - 21:00

  • Holiday Opening Times:
  • Christmas Eve/ Christmas Day - CLOSED
  • Boxing Day - 10:00 - 18:00
  • Bank Holiday Monday (28.12.15) - 10:00 - 21:00
  • New Year's Eve / New Year's Day - 10:00 - 18:00

  • Småland opening hours:

  • Monday - Friday 10:00 - 17:00
  • Saturday 10:00 - 18:00
  • Sunday 11:00 - 17:00

  • Activities in Småland

    Restaurant opening hours:
  • Mon - Sat 9:30 - 20:00
  • Sunday 10:30 - 16:30
  • Bank Holidays 9:30 - 17:00

  • Come and have breakfast with us until 11:00 before shopping around the store.

    *Please note that on Wednesday 3rd and Thursday 4th August our restaurant will close at 3pm in preparation for Crayfish Party.
    Restaurant page

    We are closed on Christmas Eve, Christmas Day and Easter Sunday.

    Customer Relations Contact Centre number: 020 3645 0000 Standard national rate tariff applies (often free if national rate numbers are part of your phone provider package).

    Frequently Asked Questions might save you a call, read them here.

    Getting to the store

    IKEA Bristol, Eastgate Shopping Centre, Eastgate Road, Eastville, Bristol BS5 6XX

    By public transport

    5 and 24 - Eastgate Road, 3 minutes walking distance
    Train Station:
    Stapleton Road - 17 minute walking distance
    Bus Timetables
    Train Timetables

    By car

    Coming by car is very easy as well, it's just off the M32. The postcode to enter into your Sat Nav device is BS5 6XX.

    Our services, for you

    We deliver to you
    We can arrange next day deliveries from £25* Download PDF with more info
    We pick for you
    Don’t fancy picking furniture yourself? We can add this to your delivery service for £10
    We collect old furniture
    We collect your old appliance or furniture for a non-profit fee when we deliver your new ones. More info
    Rent a van
    We’ve partnered with Hertz.
    IKEA FAMILY members get a special price!
    More info
    We plan your kitchen for you
    Planning a kitchen? Book your kitchen planning appointment today with our kitchen specialists. Book here
    We install for you
    Our accredited partner can install your new kitchen or bathroom for you. More info
    We assemble for you
    We can arrange assembly for your new furniture. More info
    We finance for you
    We offer a range of finance options to help you make your dream a reality. More info

    Kitchen Planning

    Have your kitchen planned at home.*
    Simply ring 0117-952-7000, ext. 6409
    and book a meeting.
    *selected postcodes, ask in-store for more details.

    Bedroom Planning

    Book an in-store planning appointment:
    0117-952-7000 ext. 6394.

    School Trip

    Arrange a free sustainability school trip to our store.
    Email Marketing team.

    Coach Trip

    Organise a coach visit to our store
    with 20+ passengers and we will send
    each of you a £5 gift card.
    Email Marketing team.
    How to shop in IKEA

    The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few. But how do we keep prices low?

    First we do our part. We choose manufacturers who can deliver good quality at a low price, and we buy in bulk. Then we save on transport and storage by packing things flat.

    Next you do your part. By picking up the furniture, bringing it home and assembling it yourself. This is how together we save money.

    Read more below on how to shop in IKEA.

    Touch and feel our products in the Showroom. The tag says everything about materials and benefits.
    Look at the tag
    Tells you where to pick up the product or advises to contact a co-worker.
    Write it down...
    Use the shopping lists and pencils to write down your item name and location.
    ... or use your phone
    Use our free wifi and surf the mobile version of our website that tells you products aisle and location.
    Pick up items
    IKEA products are flat-packed, so they’re easy to be taken away.
    Take it home today
    Again, flat packs are easy to put in your car. Or if you prefer we can deliver to you at a small fee.
    Assemble it yourself
    Instructions are also available online, if you prefer we can arrange assembly service for a small fee.
    It's ok to change your mind
    Not totally satisfied? Return any unused item within 365 days, together with proof of purchase, for a full refund.
    Where is...?
    Here's a map of our store, it might help you if you are looking for something specific.
    Get connected!

    Fancy surfing as you shop? No problem. Our new wi-fi is available all over the store. Start your shopping list at home on our website. Then just carry on in-store.

    To connect for the first time:

    1. Switch on the Wi-Fi on your device and select 'IKEA Wi-Fi'
    2. Register with your IKEA FAMILY card or email address.
    3. Accept the terms and conditions, and start browsing!
    To re-connect the next time you visit:
    1. Switch on the Wi-Fi and your device should recognize the 'IKEA Wi-Fi' and connect automatically.
    2. Open your browser to accept the terms and conditions and you are back online!

    We‘ve prepared for you and your family

    For your shopping:

  • Free family parking

  • Children's shopping trolleys

  • Toilets with baby changing facilities

  • Play towers for the kids

  • SMALAND free Crèche service

  • Half Term activities for the whole family
  • More info

    In the restaurant:

  • Special kids menu in the restaurant More info

  • Microwave oven & bottle warmer stations

  • Free bibs, highchairs and multi-coloured cutlery
  • Play area.

  • Online Planning tools
    Download our free online 3D planning tools to become your own designer. More info
    Buying guides
    Our buying guides have all the details on our largest home furnishing series. PDFs to download
    Catalogues & Brochures
    The IKEA catalogue and the App are available online. Online catalogue and Apps
    Assembly instructions
    Search for your product at the top of this page and open the assembly instructions (pdf document).
    Free car charging point
    Free parking available, with free charging point for electric cars.
    Product availability
    Check if the products are in stock, by using our online 'Stock check' service. Stock check
    Roof rack
    You can now buy a roof rack at a preferential rate from HandiRack. More info
    Shopping tools
    Here's a hand to help you take your products home. More info
    Quality guarantees
    Would you like to know more on our 25, 15, 10 and 5 year guarantees? More info
    Return policy
    It's ok to change your mind. Read more on our no-nonsense returns policy. More info
    FREE insurance
    Swipe your IKEA FAMILY card to insure your purchases against accidental damage on the way home and during assembly. Read terms and conditions
    We love your waste
    You can return recyclable waste, such as electronics, batteries and light bulbs.
    Disability Facilities
    We are wheelchair accessible with lifts. We have toilet facilities, disabled parking and manual wheelchairs to borrow.
    Payment options
    Cash, all major debit and credit cards (up to £20 contactless), IKEA Gift Card & IKEA Home Card.
    Express Checkouts
    If you’re only buying what can fit into a yellow bag, why not try our express check-outs.
    The perfect gift
    Gift cards are available in our checkouts. You choose the amount, up to a value of £250. More info
    Frequently asked questions
    Here is some useful information, just click on the question and you wll go straight to the answer you are looking for.

    1. How do I return my product?
    2. What is the best time to come to return an item?
    3. Do I need to provide my receipt?
    4. I want to return a product but don't have the card that I paid with, what can I do?
    5. I have lost the assembly instructions, where can I find a copy?
    6. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
    7. How do I make a claim using my IKEA FAMILY card insurance?
    8. Where do I go to ask someone about lost property?

    1. How do I return my product?
    If you have changed your mind - you have 365 days from the date of purchase to bring your product, along with your receipt, to the Returns department. This department is located next to the store exit.

    If the product is faulty - IKEA products are covered by a standard 1 year warranty for any manufacturing fault (do you want to learn more on our guarantees? Click here). Just bring your product and receipt in to the Returns department.

    2. What is the best time to come to return an item?
    As we are a large store with a high volume of customers, it is impossible for us to predict quiet times. Weekends and Monday mornings are usually our busiest times; however we do operate a first-come-first-served ticketing system which enables us to deal with customers’ returns in the fairest way.

    3. Do I need to provide my receipt?
    If you don't have your original receipt then a bank statement can also be taken as your proof of purchase and we might still be able to give you a voucher as refund.

    4. I want to return a product but don't have the card that I paid with, what can I do?
    If you do not have the card that you originally paid with, your refund will be given on an IKEA refund voucher.

    5. I have lost the assembly instructions, where can I find a copy?
    Search your product (type the name or article number and click on “search”) on our website as shown below.

    Once you are on your product webpage, you can open and save the instructions (these are in PDF format).

    6. I need a replacement fitting (nut/bolt/screw/etc), do you have them and how much do they cost?
    The spare parts that we can provide to you are the ones that have a number/code next to them in the instructions (click here for an example). We aim to have as many fittings in store for our products as we can. If you have a receipt and/or a reasonable request, then generally, there is no charge for spare parts.
    It is always worth going in to the Returns department with the number/code of the part you are missing, as even if we don't have the part that you require, it may be possible that we can order it for you.

    7. How do I make a claim using my IKEA FAMILY card insurance?
    Being a member of the IKEA FAMILY entitles you to a further guarantee. As long as you have swiped your IKEA FAMILY card when you made your purchase, the product is insured against accidental damage on the journey home from the store and also whilst you are assembling the product. If the product does get damaged, simply return the product along with the receipt and show your IKEA FAMILY card to the Returns department to receive your refund. (Do you want to know more about IKEA FAMILY? Click here ).

    8. Where do I go to ask someone about lost property?
    For any enquiries relating to lost property, please speak to a member of staff in the Returns department.