Product Recycling Fund
The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner.
Frequently asked questions
1. What new IKEA store openings are scheduled?
We currently have planning permission to build one new store. The opening is in Republic of Ireland and will be opening on the 27th July 09.
Update: Republic of Ireland
Construction is well under way for your fantastic new IKEA store just off the Ballymun Road, close to the M50 Ballymun Interchange IKEA Dublin news!
More information about new store openings around the world
2. Can someone help me plan and design rooms?
Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer an assisted self-planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by downloading the IKEA kitchen planner to your pc.
Download the kitchen planner.
3. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.
4. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
5. Why do I have to assemble the products myself?
Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better.
6. Can I return items?
IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.
For full details, see our returns policy
7. I've lost something at the store - how do I get it back?
Contact the Customer Services department at your local store. If it's a small enough item, and not too valuable, they may well be able to post it out to you. Use the store locator to find the the store you wish to contact.
Find your nearest store
8. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Find your nearest store
9. How do I complain to IKEA if I'm not happy?
If you're unhappy with one of our products or the standard of service you've received at an IKEA store, please speak to us at the time of your visit. Alternatively, you may wish to contact us after your visit. Contact details can be found on each store's information page.
Click here to find your nearest store
Our Customer Services department will endeavour to resolve any issue to your satisfaction. If they're unable to do so, please write to the Store Manager at the store in question.
10. How many products are in the IKEA product range?
There are about 11,000 products in the total IKEA product range. Each store carries a selection of these 11,000 products depending on store size. The core range is the same worldwide.
11. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden.
12. Who do I contact if I have an idea for product or furniture design for IKEA?
IKEA of Sweden AB is happy to receive design ideas from external companies and designers. Please send your proposals to new.proposal@memo.ikea.com
Can I buy online today?
Yes, if you have a credit or debit card, and live in mainland England and Wales.
If you do not live in mainland England or Wales and would like us to let you know when you can Shop Online Click here and leave us your details.
Is there a limit to the number of products I can buy online at any one time?
Usually there is no limit. However, during promotional offers, you may be limited for certain products
Can I order articles available online in other IKEA countries and not in the UK?
Sorry, that isn’t possible
Why are there products on the site that I cannot buy online?
The majority of the IKEA furniture range is available at Shop Online
An increasing selection of our home accessories range will also be available.
In the meantime, we think you’ll also be interested to see what you can find
at your local IKEA store. The trolley symbol indicates which products you can buy online
Will prices at Shop Online be lower than in IKEA stores?
Shop Online product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower
What if I change my mind after I have placed my order when I Shop Online?
Shop Online product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower
What if I change my mind after I have placed my order?
To make changes to your order, click on Contact us
How will I know that my order is being processed?
Within 24 hours of placing your order, you will receive an Order Acknowledgement email from Shop Online This is also your VAT receipt
Do I need a password or user profile?
No. But creating them as you finish your first order will make your next visit
even easier
I have forgotten my password. What do I do?
Go to My profile and click on ‘Forgot your password?’ Follow the instructions on screen
My user profile does not work. What do I do?
Check that you have correctly entered the email address and password you registered with us
Are my personal details given to third parties?
We sometimes need to hire other companies to help us provide our services.
We limit the information we give them, to ensure this is only used for the fulfilment of your order. They are strictly monitored by IKEA in order to make certain our customer privacy is always protected
How do I pay?
At present, you pay with all major UK credit and debit cards. Click on How to pay
How safe are my personal details and credit card information?
The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times
When shopping online can I pay for my order on delivery?
Sorry, you must pay when you order, using your credit or debit card
I have an IKEA Business Account. Can I pay on this?
If you have an IKEA Business Card Account you are now able to place your orders online and pay by invoice.
If you have any further questions please contact 08453555662
Can I pay with IKEA Gift Cards?
Sorry, not at the moment
When shopping online will I get a receipt?
Your Order Acknowledgement email is your VAT receipt, you will receive this within 24hours of placing your order. We suggest you print a copy and keep it safe
When shopping online where can I see how much VAT I’m paying?
VAT is displayed in steps 2, 3 & 4 at the Checkout, and also in your Order Acknowledgement email
1. Can I return items?
IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.
For full details, see our returns policy
2. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Find your nearest store
3. Can I return a mattress?
Once the packaging has been opened on a mattress, for reasons of hygiene and safety, we are unable to refund or exchange it unless it is faulty
4. Can I return a made to order product?
These can’t be returned, as it’s not possible for us to resell them. In addition, orders for made to order products can only be cancelled up until we send your Delivery Advice email (Advice email is sent when you Shop Online!)
5. Can I return goods I have opened or assembled?
You can, For full details please read our Terms & Conditions when shopping online
6. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms & Conditions
3. My Shop Online! delivery included the wrong product, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
4. My Shop Online! product was damaged on arrival, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
5. My Shop Online! product is faulty, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
6. I have changed my mind about my purchased delivery, what do I do?
Please Contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us.
For full details on cancellations and returns please read our Returns Policy
My Shop Online! delivery included the wrong product, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
My Shop Online! product was damaged on arrival, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
My Shop Online! product is faulty, what do I do?
Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
I have changed my mind about my purchased delivery, what do I do?
Please Contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us.
For full details on cancellations and returns please read our Returns Policy
Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms & Conditions
1. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.
When I Shop Online! when will my delivery arrive?
The majority of products will be with you within two weeks of placing your order. Made to order products (e.g. certain sofas and worktops) may take up to 6 weeks.
As you finalise your order, you’ll be advised when it should be available. This information is also in your Order Acknowledgement email. Within 72 hours of placing your order we will send you a Delivery Advice email, confirming your delivery date and whether the delivery will be by parcel courier or truck delivery
What if I’m out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection
With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you. Click on Contact us
How much will delivery cost me if I Shop Online!?
We add a delivery charge when you order at Shop Online! which depends on what you order. With made-to–order products, e.g. certain sofas and worktops, delivery is already included in the item price.
Please read Delivery information
5. Will I be able to order online and then pick up in the store?
Sorry. All orders are delivered. But you can make returns to the store.
Please read Cancellations, returns and refunds
6. Can I order delivery to a different name or address?
Yes, as long as the delivery address is in mainland England and Wales.
When I shop Online when will my delivery arrive?
The majority of products will be with you within two weeks of placing your order. Made to order products (e.g. certain sofas and worktops) may take up to 6 weeks.
As you finalise your order, you’ll be advised when it should be available. This information is also in your Order Acknowledgement email. Within 72 hours of placing your order we will send you a Delivery Advice email, confirming your delivery date and whether the delivery will be by parcel courier or truck delivery
What if I’m out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection
With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you. Click on Contact us
How much does Shop Online delivery cost me?
We add a delivery charge when you order at Shop Online which depends on what you order. With made-to–order products, e.g. certain sofas and worktops, delivery is already included in the item price.
Please read Delivery information
Will I be able to order online and then pick up in the store?
Sorry. All orders are delivered. But you can make returns to the store.
Please read Cancellations, returns and refunds
When I Shop Online can I order delivery to a different name or address?
Yes, as long as the delivery address is in mainland England and Wales.
1. What is the IKEA catalogue?
This year's IKEA catalogue is produced in 56 editions, in 27 languages for 36 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy. Alternatively, you can view the whole catalogue online
Download our latest catalogue.
3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.
In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38
4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings. It is also possible to view openings at your local store by visiting the job section within our website.
Click here to view all our jobs
7. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.
1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox
on Windows, Firefox and Safari on Mac OS X. The site is created for a screen
resolution of 1024x768 or higher.
3. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.
4. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
Learn more about IKEA products and services
Ask Anna
Order your free copy of the IKEA catalogue or any of our special catalogues.
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