Product Recycling Fund
The price of this item includes a contribution to a Product recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner.
Frequently asked questions
1. How do I shop in IKEA?
We want your next trip to IKEA to be as pleasant as possible. So, here are some tips on how to shop the easy way at our IKEA stores! IKEA stores have free parking and provide easy access for the disabled. Everything you need to shop is available at the entrance: pencils, paper, tape measures, store guides, catalogues, shopping strollers and shopping bags.
Everything you need to know about how to shop at your local IKEA store .
2. How do I check stock availability?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays. Please put search your article number and follow the steps to check availability of stock.
Stock check .
3. Do you provide planning tools?
Yes, there are a number of online planning tools available for you to use to help you furnish your home, your way.
Online planning tools
4. Can I shop on-line?
If you live in England or Wales, you can find out how shop online.
If you live in Scotland you can shop using IKEA direct.
Unfortunately we currently don't offer online or home-shopping in Northern Ireland and the the Republic of Ireland but our stores in Belfast & Dublin look forward to welcoming you.
5. What services do you offer?
We offer a number of services from home delivery to financial services.
Find out more information
6. Do you offer an guarantees on products?
We offer a range of guarantees on a number of product ranges.
You can find out more information on everyday quality guarantees.
7. Where are IKEA products manufactured
IKEA has more than 1200 furniture suppliers around the world as well as 100 food suppliers and 275 suppliers of transport. The five countries that supply most goods and services to IKEA are China, Poland, Italy, Germany and Sweden. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away.
1. Is there parking when I get there?
Yes, we have plenty of parking at all of our stores.
2. What disability facilities do you have available?
For our visitors with disabilities, we are pleased to offer the following services at IKEA stores:
- Wheelchairs
- Assisted shopping (advanced notice required)
- Facilities for hearing impaired visitors
3. Do you have special food for children in your restaurant?
Yes, we are family friendly. Each store supplies high chairs, organic baby food, baby food warming stations, play areas and nursing areas. Bring the family we have something for everyone.
4. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
5. How can I get large items home?
Since most IKEA furniture is flat-packed, you can take them home today in your car and enjoy them right away. If you'd prefer, IKEA can arrange home delivery at a reasonable rate, visit their desk in the Customer Service area after checkouts.
Find out more about the IKEA range of services we offer.
6. Why do I have to assemble the products myself?
Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better However, if you prefer we can recommend an independent service provider offering a home assembly service in your area. There will be a call out charge in addition to an assembly charge. Arrangements can be made at the Home Delivery Desk at the end of the store.
Find out more about the IKEA range of services we offer
7. How many products are in the IKEA product range?
There are about 11,000 products in the total IKEA product range. Each store carries a selection of these 11,000 products depending on store size. The core range is the same worldwide.
18. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden.
8. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden.
9. Can someone help me plan and design rooms?
Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer an assisted self-planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by downloading the IKEA kitchen planner to your pc.
Download the kitchen planner.
10. I've lost something at the store - how do I get it back?
Contact the Customer Relations department at your local store. If it's a small enough item, and not too valuable, they may well be able to post it out to you. Use the store locator to find the the store you wish to contact.
Find your nearest store
11. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Relations department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Find your nearest store.
1. How do I buy online?
If you live in England or Wales, you can find out how shop online.
If you live in Scotland you can shop using IKEA direct.
Unfortunately we currently don't offer online or home-shopping in Northern Ireland and the the Republic of Ireland but our stores in Belfast & Dublin look forward to welcoming you.
2. Why are there products on the site that I cannot buy online?
The majority of the IKEA furniture range is available at Shop Online
An increasing selection of our home accessories range will also be available.
In the meantime, we think you’ll also be interested to see what you can find
at your local IKEA store. The trolley symbol indicates which products you can buy online
3. Will prices at Shop Online be lower than in IKEA stores?
Shop Online product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower
5. Are my personal details given to third parties?
We sometimes need to hire other companies to help us provide our services.
We limit the information we give them, to ensure this is only used for the fulfilment of your order. They are strictly monitored by IKEA in order to make certain our customer privacy is always protected
1. When am I entitled to claim a VAT refund and what do I need to do to obtain one?
If you are purchasing goods in an IKEA Store you are entitled to claim a VAT refund when you are either:
- Non EU resident
- Customers registered for VAT in the EU not in UK
Non EU resident
If you are exporting purchases outside the EU you may be entitled to a VAT refund.
If you are shipping the goods as freight please request an IKEA ‘VAT refunds for export outside the EU’ notice.
If you are taking the goods with you as on board luggage, you must request a ‘Global Blue’ receipt.
Customers registered for VAT in the EU not in UK
If you are dispatching purchases back to the EU member state where you are registered for VAT, please request either an IKEA ‘VAT refunds for overseas businesses elsewhere in the EU’, or for Irish customers, ‘VAT refunds for businesses in the Republic of Ireland’.
Please note that refunds can only be made to the persons who originally purchased the goods and cannot be made to any UK residents.
The notices will request evidence to qualify for a refund. IKEA must receive all necessary evidence within 3 months of the date of your purchase.
If you are purchasing goods online via the IKEA website to be shipped directly abroad, then you may be able to claim back the VAT on the goods (VAT can not be claimed for the delivery charges). Please contact the Customer Relations contact centre.
2. How do I pay?
At present, you can pay with all major credit and debit cards including: VISA, VISA Electron, MasterCard, Maestro, Delta, IKEA Home Card, IKEA Gift Card and cash.
We do not accept cheques or American Express.
3. How safe are my personal details and credit card information?
The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times
1. Can I return items?
IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.
For full details, see our returns policy.
2. There seems to be a mistake on my receipt from the store. What should I do?
If the mistake was made in the store, you should contact the Customer Relations department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Find your nearest store.
3. Can I return a mattress?
Once the packaging has been opened on a mattress, for reasons of hygiene and safety, we are unable to refund or exchange it unless it is faulty
4. Can I return a made to order product?
Items ordered in store, to be delivered to you at a later date, can only be cancelled free of charge within 24 hours from the date on which the order was paid for. After this period, a handling charge applies to any cancellation. Orders for made-to-order sofas, once confirmed, cannot be cancelled at any time. This guarantee is in addition to your statutory rights.
5. Can I return goods I have opened or assembled?
No, items must be returned and unused items in their original packaging within 90 days with your till receipt, for a full refund full details please read our Terms & Conditions.
6. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment
1. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.
2. What if I’m out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection.
With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you. Click on Contact us.
3. Will I be able to order online and then pick up in the store?
Sorry. All orders are delivered. However you can make returns to your local store.
Please read.
4. Can I order delivery to a different name or address?
Yes, as long as the delivery address is in mainland England and Wales.
5. When I Shop Online can I track the progress of my order?
Yes, you can do this online through order tracking
1. What is IKEA FAMILY?
IKEA FAMILY is the IKEA loyalty programme. IKEA FAMILY is open to everyone, and it’s free to join. With an IKEA FAMILY card you get members prices on selected home furnishing products, food products and services. We also hold member only events in-stores such as free home furnishing workshops/seminars and previews of new ranges.
Find out more
2. How can I become an IKEA FAMILY member?
It is free to sign up and you can start using the benefits the same day. You can sign up, in store, via a paper application, in one of the IKEA FAMILY kiosks or online today
You get a temporary card on registration, your plastic card will be sent home to you within 4-6 weeks of registration. Your temporary card entitles you to all the benefits until the plastic card arrives.
3. How long does it take before I get my card?
It takes 4-6 weeks from application. If you have not received the card 6 weeks after registration contact an IKEA FAMILY co-worker in store or Customer Services on 0845 355 2259.
4. What do I do if I want to shop at IKEA before my card arrives?
You can always print out a temporary card;
- Via the kiosk in store by entering surname, date of birth and postcode
- Via your online IKEA FAMILY account
You need to show a card, plastic or temporary, at time of purchase to qualify for an IKEA FAMILY offer in-store, unfortunately you are unable to claim a discount retrospectively.
5. What do I do if I forgot my card at home?
You can request a new card;
- Via the kiosks in store
- Via your online IKEA FAMILY account
- By contacting Customer Services on 0845 355 2259.
Can you can also refer to question 4. ‘What do I do if I want to shop at IKEA before my card arrives?’.
6. What do I do if I lost my card?
You can request a new card;
- Via the kiosks in store
- Via your online IKEA FAMILY account
- By contacting Customer Services on 0845 355 2259.
Can you can also refer to question 4. ‘What do I do if I want to shop at IKEA before my card arrives?’.
7. How do I update my details?
You can update your details such as contact details, marketing preferences and home interests;
- Via the kiosks in store
- Via your online IKEA FAMILY account
- By contacting Customer Services on 0845 355 2259
8. How do I log in to my online account?
You log in here .
You need to have an email address registered with us in order to access your online IKEA FAMILY account.
If you singed up online, you would have set the password as part of the sign up process. If you forgotten it you can request a new one by clicking on ‘Need help logging in?’ on above link.
If you signed up in the kiosk in store you will need to request a password. Click on ‘Need help logging in?’ on above link, insert email address or card number and the password will be sent to the email address provided when you signed up.
If you signed up via paper application contact an IKEA FAMILY co-worker in store or Customer Services on 0845 355 2259 to add an email address to your account. Then Click on ‘Need help logging in?’ on above link, insert email address or card number and the password will be sent to the email address provided.
9. How do I sign up to a workshop, seminar or event?
All events are listed by store here .
You need to be logged in to your online IKEA FAMILY account to be able to sign up. Confirmation and booking details will be emailed to you when sign up is completed.
10. Can you tell me more about the free product insurance?
IKEA FAMILY members benefit from a free product insurance, against any accidental damage on the way home or whilst assembly. The insurance is valid on any purchase and not just items with an IKEA FAMILY price. The IKEA FAMILY card must be swiped at time of purchase to insure products. This is only valid to customers who transport their items themselves, not when using the IKEA Home Delivery Service. Items purchased from the Bargain Corner are not covered by the benefit. To claim on your insurance come to store within 90 days of the date of purchase to return any item damaged during transit or whilst building. Insurance cannot be claimed by contacting Customer Services by phone, email or online. Terms and Conditions .
11. What are the Terms and Conditions for the programme?
Full terms and Conditions can be found here .
12. How is my data being used?
IKEA Ltd will safeguard any information provided. We use the details provided, together with the information your IKEA FAMILY card tells us about what you buy in our stores to: understand what you like to buy; help make IKEA FAMILY better for you; contact you with offers and information about products and services that may be of personal interest to you. For more info on data protections and usage .
13. How do I cancel my membership?
If at any time you wish to cancel your membership, please write to: IKEA UK, Retail, 2nd Floor, Fletton Park, Peterborough, PE2 9ET.
14. Is there credit connected to the IKEA FAMILY card?
No there is not credit connected to the card.
15. Is IKEA FAMILY card the same as IKEA Home Card?
No, the IKEA Home Card is a credit card previously offered to IKEA customers. These credit cards are no longer issued, but are still valid as payment in-store.
16. Who do I contact about my IKEA Home Card?
The IKEA Home card is issued by IKANO Financial Services. If you have any questions about your card, contact IKANO customer service at 0871 781 3045 or via email at customerservice@ikano.net.
1. What is the IKEA catalogue?
This year's IKEA catalogue is produced in 56 editions, in 27 languages for 36 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy. Alternatively, you can view the whole catalogue online
Download our latest catalogue.
Alternatively you can download the IKEA catalogue for your smartphone from your app store.
3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.
In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox
on Windows, Firefox and Safari on Mac OS X. The site is created for a screen
resolution of 1024x768 or higher.
2. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.
3. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
The Netherlands
Attn: Franchising
Fax: +31 15 215 38 38
4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings. It is also possible to view openings at your local store by visiting the job section within our website.
7. How does IKEA approach environmental issues?
We're working to create a better everyday life for the many people. This includes doing what we can to help create a world where we take better care of our environment.
You can find out more information in the
People and Planet section of the website.
Learn more about IKEA products and services
Ask Anna
