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Return Policy

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365 days to change your mind

No-nonsense returns policy*

It's important to us that you're happy with your IKEA purchase. If you're not totally satisfied you can return it within 365 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.

If you purchased online and change your mind, provided you cancel your total order within 14 days of receiving it, we will also refund your delivery charge.
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Love it or exchange it

Your new mattress in 90 days*

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.

How to return

Return any IKEA furniture or product for free to your closest store location.


Return for free at any IKEA store. Find your local store here.

Return any IKEA furniture or product for free to your closest collection point.

Collection point

Return for free at any of our collection points. Find your local collection point here.

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If you purchased online and changed your mind, please click here to see our hassle free returns methods.