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VARDAGEN cookware guarantee
Everyday life at home puts high demands on cookware. VARDAGEN stainless steel cookware is rigorously tested to cope with everyday use. We guarantee the function of VARDAGEN cookware for 15 years. That means that they will still work as well as they did when they were new, provided that our care instructions are followed and they are subjected to normal domestic use (cooking and washing once a day). This guarantee of function, materials and workmanship is subject to the terms and conditions stated further down.
How long is the guarantee valid?
The guarantee for VARDAGEN cookware products remains in force for fifteen (15) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of VARDAGEN cookware products will last for 15 years, subject to normal everyday domestic use (cooking and washing once a day).
The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the VARDAGEN series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.
The guarantee covers:
Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware.
VARDAGEN pot with lid 5 l, stainless steel
VARDAGEN pot with lid 3 l, stainless steel
VARDAGEN saucepan with lid 2 l, stainless steels
Products not covered under this guarantee
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.
If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.
This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment.
This guarantee does not cover consequential or incidental damages.
For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.
All cookware with a stainless steel inside can be washed in a dishwasher.
Steel wool or abrasive sponges should never be used to clean the cookware since they can damage the surface.
When cooking food in a pot with stainless steel inside, always add salt to the water after the water has been brought to the boil. Adding salt to cold water can cause salt stains that will eventually cause corrosion.The base of a cookware is slightly concave when cold, but expands to flatten out when heated. Because of this, you should always leave the cookware to cool off before cleaning it. This allows the base to resume its shape and helps to prevent it from becoming uneven with use. It is also important that you never let the cookware boil dry, because the base then becomes skew.
How country, provincial and state law applies
This guarantee gives you specific legal rights, and is in addition to your statutory legal rights.
How to reach us if you need assistance
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.com.