Top Questions


Do you deliver?

Yes, we deliver. You can either visit one our stores where you may be able to use our home delivery service to arrange next day delivery, or you may purchase online to have products delivered directly to you in a few days.


How do I check stock availability?

Every effort is made to maintain the availability of items shown in the IKEA catalogue, but due to popularity some products may not always be available. You can check availability of stock on the product information pages.


Do you provide extra or replacement fittings?

As long as the fittings have a 6 digit code in the assembly guide, we can arrange for these to be posted directly to you free of charge. Just click here to fill out a spare parts request form. If you no longer have the assembly guide, copies can be found in the product description on the website, for older products please contact us to request.


How do I make changes to my IKEA FAMILY card details, or cancel my account?

You can update any of your details such as name, address, contact details, marketing preferences and home interests online via your IKEA FAMILY account. Alternatively you may contact us.


Can I return items?

If you're not totally satisfied you can return products within 365 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met. 

If you purchased online you may take your items back to any IKEA store within the UK, alternatively you may arrange collection of your online purchase by contacting us. See our Returns Policy for more information.