Payment



What payment methods do you accept?

In store you can pay with all major credit and debit cards including: VISA, VISA Electron, MasterCard, Maestro, Delta, American Express, IKEA Home Card, IKEA Gift Card and cash. We do not accept cheques.  

Online you can pay with all major credit and debit cards including: VISA, VISA Electron, MasterCard, Maestro, Delta, American Express and IKEA Gift Card.


IKEA Home Card

The IKEA Home card was a payment card previously offered by IKEA. Existing holders may still use their cards in store. The card was issued by IKANO Financial Services. If you have any questions about your card, please contact IKANO Customer Service at 0871 781 3080 or via email at customerservice@ikano.net.
The IKEA Home card cannot be used online. 


Do you offer finance options or interest free credit?

IKEA offer personal loans between £150 and £1500. Interest free credit is available on kitchens and some other areas of the store on purchases over £1500. All finance agreements must be set up in store. You can read more about IKEA finance options here.


How do I make a payment on the website?

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

 


Why do we need your card security code?

We ask for the security code from your payment card to prevent the fraudulent use of your account. This is printed on your card but is not embossed or in the magnetic strip, so only the person in possession of the card should know the code.

On most UK cards, the security code equals the last three digits of the number printed on the signature strip.


How can I be sure that shopping online with IKEA is secure?

IKEA is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. You will be asked to provide information to ensure that your card is not being used fraudulently online.


Verified by VISA and Mastercard SecureCode (collectively known as 3d Secure)

These are schemes that have been introduced by card issuers to help in the fight against online fraud and IKEA is now participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven't already done so, you will need to register for 'Verified by Visa' and 'MasterCard SecureCode' with your debit/credit card issuer. 

You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly. 

Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa' and 'MasterCard SecureCode' logos, you will have one more step in the shopping process. You will be taken to their debit/credit card issuers' website to enter your password before you are returned to the checkout to complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.


How safe are my personal details and credit card information?

The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times. You can view our full privacy policy here.


What if my card is declined?

IKEA will only decline a transaction on the advice of your issuing bank. It may be that you have insufficient funds in your account, that your card has been blocked because of unusual or suspicious activity, or that the details you have provided do not match those held by your issuing bank. In each case, you should contact your card issuer in the first instance to try to resolve the problem or use an alternative payment method.


Why does IKEA only refund to the same payment card?

It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. IKEA must comply fully with all card scheme rules in order to be able to accept these card types.


When am I entitled to claim a VAT refund and what do I need to do to obtain one?

If you are purchasing goods in an IKEA Store you are entitled to claim a VAT refund when you are either:
• Non EU resident
• Customer registered for VAT in the EU, other than the UK.

Non EU resident:
If you are exporting purchases outside the EU you may be entitled to a VAT refund. If you are shipping the goods as freight please request an IKEA ‘VAT refunds for export outside the EU’ notice. If you are taking the goods with you as on board luggage, you must request a ‘TaxFreeWorldwide’ receipt.

Customers registered for VAT in the EU, other than the UK:
If you are dispatching purchases back to an EU country where you are registered for VAT, please request either an IKEA ‘VAT refunds for overseas businesses elsewhere in the EU’, or for Irish customers, ‘VAT refunds for businesses in the Republic of Ireland’. Please note that refunds can only be made to the persons who originally purchased the goods and cannot be made to any UK residents. The notices will request evidence to qualify for a refund. IKEA must receive all necessary evidence within 3 months of the date of your purchase. If you are purchasing goods online via the IKEA website to be shipped directly abroad, then you may be able to claim back the VAT on the goods (VAT cannot be claimed for the delivery charges). Your order confirmation email is your VAT receipt.

For more information visit www.hmrc.gov.uk.


Data Protection

We are only able to talk to the person who placed the order. If you wish for us to talk to someone else on your behalf regarding your order, for example a family member, then please contact us and we will add their details to your order.