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IKEA BUSINESS


How do I apply for a business account?

You will need to visit the IKEA website and follow the link : IKEA BUSINESS
Kindly complete the application form and return by post to the following address:

IKEA Ltd
Business Credit Control Dept
Kingston Park
Fletton 
Peterborough
PE2 9ET
 

Please ensure that the terms and conditions are agreed to and signed by a Company Director. You will also need to enclose a copy of a current utility bill.

For any queries please call 0203 6450199

 

How long does it take to open a business account?

Once our accounts team receive the application form they will run standard credit checks and when completed they will contact you. This can usually take 2-3 days. 

If the terms and conditions are not signed by a company director or head teacher (for schools) and a utility bill is not enclosed this will slow down the process. 


How do I shop once my account is opened?

Once the account is open you should expect to receive your IKEA BUSINESS account card in around 10-14 days

This card will have a credit limit as confirmed by our accounts team at the time of the account opening. If you have a payment in advance order account the credit limit would be nil but you are still able to use our IKEA Business Team for making orders and use of our planning system.

Once you receive your business card you can then use this in any UK Ikea store to shop.

Alternatively you can choose to use the expertise of our IKEA Business Team. Simply complete an order form, which you can download here:IKEA BUSINESS order form

and email to ikeabusinessuk.orders@ikea.com 

The IKEA Business Team can also be contacted by telephone:

Monday-Friday 09:00-17:30, please call: 02476 234023.

Once the order is received our team will look at stock availability and send you a quotation and provisional delivery date (please allow 48 hours for a response).
 
Please check the quotation details are correct, especially the delivery address and date and confirm acceptance of the quotation with our IKEA Business Team. Once received the delivery can then be arranged and a delivery date comfirmed with you. 

Can I shop in store?

Once you have received your IKEA BUSINESS account card you will be able to shop in any UK store. In some stores we have dedicated business points where our in house specialists are there to assist you with any questions. Please refer to the website for the most up to date information at www.ikea.co.uk/business.

When passing through our check outs you may be asked for extra ID such as business card, compliment slip etc. And if you have an account using a purchase order you or your representative will need the same.

If you do shop in store using the IKEA BUSINESS account card you will be sent a VAT invoice and will have a 30 day payment facility.
 

Can I shop online?

Unfortunately at the present time you are not able to shop online using the IKEA BUSINESS account. 


Is stock always available?

Whilst we try our hardest to carry the full range of products occasionally we are not able to offer the products straight way. This could be that the product has a supply issue where we are waiting for more to arrive from our manufacturer or it could be that we have discontinued the stock.  In all cases we will update you to the situation and try to offer you an alternative. 
 
Our lead time ( when you can expect the order to arrive) aims to be 10-14 days or up to 21 days for bulk orders.  Again we will let you know when your order is processed. 

If I need to top up my account how do I do that?

Our accounts team are available for calls:

Monday-Friday: 0900-1730 and can be contacted by telephone on 0203 6450199 or by email at uk.business@ikea.com

Top up’s can be made by credit card or by BACS Transfers and we would ask that these are made prior to 12 noon the day before you would like your order to be processed. 


Can I use my IKEA Business account overseas?

You can only use your IKEA BUSINESS account in the UK.  We do however offer a business service in many countries- please refer to the individual country website for more information 


Can I have my goods delivered?

Yes, we are very happy to deliver your orders to any UK address.
If your order is less than 30kgs we tend to send this via Parcelforce at a cost of £7.50 if your order is over 30 kgs this is delivered by van at a cost of £35.00 per order

Our team will advise a delivery date once you confirm your order.


Can I have my goods delivered to a different address?

Yes, we are happy to deliver to any UK address- this MUST be advised to our team at the time you make your order as changes at a later date, no matter how small will affect the delivery date.


Can I change my delivery date?

The delivery date you will receive is the earliest we can get your order to you. It may be possible to change your delivery date but we cannot guarantee a new date until the day following your request and cannot then offer you the original date. 


Do you do next day delivery?

We do not offer a next day delivery, however if we are able to deliver your order from a store nearby to the delivery address, we may in some circumstances be able to arrange an earlier delivery time, our team will advise if this is possible.


What is the charge for delivery?

Smaller orders that do not exceed 30Kgs and that are sent by Parcelforce can be delivered at a cost of £7.50.
Larger orders over 30Kgs that are delivered by van can be delivered at a cost of £35.00


What time can I have my goods delivered- can I chose a delivery date/time?

Yes you can request a delivery date and this will be confirmed to you by our team. A time can be requested and due to the operational hours of businesses we would hope that we would deliver at a time convenient to you. 

Please be aware that due to reasons beyond the drivers control such as traffic conditions, weather etc. occasionally the delivery time may be earlier or later than asked for but they will inform you of any difficulties in delivering your order. 


What delivery communications can I expect?

Our team will send you delivery information once your order is confirmed with the requested time slots.
On the day of delivery you will receive a call or text message one hour before delivery.


Special Delivery needs and restrictions?

Please ensure that you notify our team at the time of making an order of any special requirements you may have for our delivery drivers to be aware of. All courier(Parcelforce) deliveries are to the address point of entry only.

For two man truck deliveries please tell us in advance any access issues eg- narrow doors, difficult stairs, number of stairs, state of site- ie is this a site where special clothing is required, upper floor delivery etc.

If the delivery is to a building/construction site please note that our delivery company will only deliver to the site entrance due to insurance legalities-for further information please contact our team on 02476 234 023.
Sometimes due to the size of bulk orders we would need to discuss in depth our delivery service to make this flow more easily – please contact our team on 02476 234023. We would also ask you to inform us of the following at the time of ordering.
 
Will there be time to load/unload?
Is there a traffic restriction zone?
Are there any height/weight restrictions?
Will the vehicle need a parking permit for the delivery time?
Are there any other time restrictions?
If delivering to a site please provide the site contact details?

My order is a split order- what does that mean?

Sometimes our team find that they need to send some parts of your order from one of our stores and some parts from our large distribution warehouse, this is in order to fulfill your order so you don’t have to wait.

If this is the case you will receive two quotations – one which will say distribution and will have a delivery date and the other one will usually say SP150 and will come from a store and again will show a delivery date. Please do not worry if the dates are different but if you have a question please call our team on 02476 234023.

Also do not worry that you will be charged two delivery charges you will just be charged once.
 


Can I order on line and pick up at store?

At the current time we do not offer this service.  


Can I track a delivery?

You will be sent a text when your order is dispatched then a telephone call from the driver one hour prior to delivery.

If a delivery doesn’t arrive what should I do?

Our delivery team will endeavour to work to schedule but if they are running late they will contact you to tell you.

If you do not hear from them please call our team on 02476 234023 and our team will then source an update. 


Can you arrange assembly?

We do work with third party assembly companies and we will be able to give you a contact in your area so please email us at ikeabusinessuk.orders@ikea.com and we will send you their details.


What if I want to return an order?

If you find that you have  over ordered or have ordered the wrong item please email our team at ikeabusinessuk.orders@ikea.com they will then advise you what the next and easiest stage would be.

If you need to swap the item our team will advise the best way for this to be done and arrange this for you.

If you find that you are returning an item due to for example damaged packaging then please could you email our team at ikeabusinessuk.orders@ikea.com and we would also ask if possible that you take a photograph of the packaging so that we could then take this up with our delivery partners.  We would of course arrange an early collection of the item.

If you prefer to return to your closest store please take your invoice/paperwork so that they are able to credit your account and/or exchange your product.


What if I receive damaged products?

If you find that you are returning an item due to for example damaged packaging then please could you email our team at ikeabusinessuk.orders@ikea.com and we would also ask if possible that you take a photograph of the packaging so that we could then take this up with our delivery partners.  We would of course arrange an early collection of the item and delivery of the replacement.


How do I obtain a refund?

If you have returned an order or part of an order our accounts team will then set up for a refund for you, if you have had an order collected from you please retain any paperwork that you are given. Our refunds aim to be actioned within 2 weeks. 


If I lose my business account card what should I do?

Simply email our team at uk.business@ikea.com to advise them that the card has been lost and they will re-issue a new one. This will arrive with you within 14 days. 

In the meantime you can still order via our business email by email to ikeabusinessuk.orders@ikea.com.


Do I have a credit facility and how long is it?

When you open an IKEA BUSINESS account and have a credit limit you will then be entitled to a 30 days payment facility. On the day your order is delivered or you use your card to shop in store a VAT invoice will be generated and you will be asked to settle the bill within 30 days. 

For more information you can contact our team at uk.business@ikea.com or telephone 0203 6450199. 


Do I receive a VAT invoice?

Yes with all orders you will receive a VAT invoice which is issued on the day of delivery or purchase if in store.
You will then have 30 days in which to pay for the invoice.


How do I pay?

With an IKEA BUSINESS account you can pay directly into the bank by BACS transfer:
Our Bank details are as follows. 

Bank HSBC

Account Name: Ikea Ltd Business 2.
Account Number: 11341774.
Sort code: 40-05-30
 

Non-account holder must call our accounts team on 0203 6450199 to pay with a credit or debit card, we are unable to offer BACS payment method to non-account holders.


How do I report an issue with my IKEA BUSINESS order?

In the unlikely event that you need to report an issue with your IKEA BUSINESS order in the first instance, if this is through our central team please email to ikeabusinessuk.orders@ikea.com or if through a store to the relevant email which can be found at www.ikea.co.uk/business.

Your case will then be investigated and we will reply to you as soon as possible.