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Contact us

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

  • Chat with us

    Get a quick answer from our dedicated Customer Support Centre.

    Start a chat conversation

  • Call us

    Monday - Friday 
    07:00 - 22:00

    Saturday
    07:00 - 21:00

    Sunday
    07:00 - 20:00

    Stores:
    020 3645 0000*

    Shop online:
    020 3645 0015*

    Order and Collection Points:
    0203 645 0018*

    *Standard national tariff applies (often free if national rate numbers are part of your phone provider package).

  • Email us

    Contact us anytime and we'll get back to you as soon as possible.

    Use our contact form

  • Write to us

    IKEA Customer Support
    Kingston Park
    Fletton
    Peterborough
    PE2 9ET

     

Frequently asked questions

Do your stores offer home delivery or van hire?

How do I check stock availability?

Can I return items?

Do you provide extra or replacement fittings?

How do I make changes to my FAMILY card details, or cancel my account?

 

See all FAQ

Registered company address

IKEA Limited is a company registered in England with its registered office at Witan Gate House, 500-600 Witan Gate West, Milton Keynes, MK9 1SH and company number 01986283.