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We’re sorry if your appliance is causing questions and we’d like to find a solution as quickly as possible.
In the first instance, please follow the steps below:
In the instruction manual go to the trouble shooting section and follow the step-bystep self-help guide.
The instruction manual may also be available online
Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B)
Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B).
To verify the product is covered by an IKEA guarantee, please have the receipt to hand.
Please ensure you know the article number (A), manufacturer number (B), and service number (C).
These numbers can be found in the following locations:
Call Whirlpool: 0207 6601517
Opening hours: Mon - Fri 09.00 - 18:30
Call Electrolux: 02033 470044
Opening hours: Mon - Fri 09.00 - 21.00
A service technician home visit will take place within 2 working days and the repair should be complete within 7 working days.