Appliance claims

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We’re sorry if your appliance is causing questions and we’d like to find a solution as quickly as possible.

In the first instance, please follow the steps below:


1.

In the instruction manual go to the trouble shooting section and follow the step-bystep self-help guide.

The instruction manual may also be available online

Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B)

 

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The instruction manual may also be available online

Search for any product in the search bar (A) at the top of the page and find its manual available on the product page for you to download (B).


2.

To verify the product is covered by an IKEA guarantee, please have the receipt to hand.


3.

Please ensure you know the article number (A), manufacturer number (B), and service number (C).

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These numbers can be found in the following locations:

  • Dishwashers: On the right hand side of the front.
  • Espresso machines: Behind the water container.
  • Gas stoves: On its backside.
  • Hobs: On its underside.
  • Extractor hods: Behind the filter.
  • Fridges & freezers: On the inside of the frame.
  • Ovens: On its right hand side.
  • Warming drawers: On its right side when opened.
  • Washing machines: Inside the front.
  • Cooling boxes: Inside the top box.
  • Microwave ovens: On the left hand side.


MANUFACTURER NUMBERS:

  • Whirlpool: 18535
  • Electrolux: 21552


4.

Contact the relevant manufacturer’s service centre directly to arrange for a home visit.

Call Whirlpool: 0207 6601517  
Opening hours: Mon - Fri 09.00 - 18:30

Call Electrolux: 02033 470044
Opening hours: Mon - Fri 09.00 - 21.00

A service technician home visit will take place within 2 working days and the repair should be complete within 7 working days.