Customer Service

Transport service
Need a way to get your new home-furnishings home? You can rent a transport or hire us to deliver it for you. Just talk to our Customer Service department for details.
contact your local IKEA store

Payment Method
We have flexible payment options that make realizing your dream home easy and affordable. Talk to our sales staff for detailed information.

Assembly services
IKEA offers a low-cost assembly service. If you would like to have your furniture assembled at your home or office, contact our local store.

Return policy
It is ok to change your mind.

As long as the items are undamaged, unassembled and unused, you could return them in their original package within 60days (IKEA FAMILY member within 180days) together with your original receipt/invoice (bank card POS receipt is needed if you have paid this way), we will refund you the same way as you have paid.

Sorry, we cannot accept exchange or return of food, plants, liquid bathing products, AS-IS products, customized products, kitchen electrical appliance and all products that have already been cut, sewed or painted.

"The exchange and return policy above applies only to the products purchased from IKEA stores in mainland China."

Children’s services
For the most important people in the world. We try to make visiting IKEA great fun – for children and grown-ups alike. We have a supervised playroom, pushchairs, baby-care rooms, children’s rooms, food-warming facilities, children’s meals and many other services. Your children may never want to leave. Note that age and height restrictions apply to the playroom, and sessions may be limited during busy times.